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Problem solving checklist
If there is a problem with your appliance, please check the following points before contacting
your local Fisher & Paykel Authorised Service Centre or Customer Care Centre.
Problem Possible causes What to do
Appliance does
not operate.
No electricity at power outlet. Check that the plug is correctly
connected and power switched on.
Check another appliance at the
sameoutlet.
Check house fuse.
The refrigerator is in the
defrosting cycle.
This is normal for an automatic
defrosting refrigerator.
The refrigerator is turned off.
Press the
button for 3 seconds to
start the refrigerator.
Light not working.
Light not functioning. The light cannot be serviced by the
user. Contact your Fisher & Paykel
Dealer or Authorised Service Agent.
Refrigerator not working See previous section above.
Motor operates
for long periods.
Hot weather.
Frequent door openings.
Large amount of food
recentlyadded.
Minimise door openings to allow
temperatures to stabilise.
Temperature control set too low. See ‘Operating instructions’ section on
page23.
Doors not sealing properly. Check that the cabinet is levelled and
gasket seals are clean.
Storage
compartment(s)
too warm.
Temperature setting not correct. See ‘Operating instructions’ section on
page23.
Frequent door openings.
Large amount of food
recentlyadded.
Minimise door openings to allow
temperatures to stabilise.
Food freezing in
the refrigerator.
Temperature setting not correct. See ‘Operating instructions’ section on
page23.
Food placed directly in front of
air outlets.
Move chill sensitive foods away from
the centre back of the shelf. Refer to
‘Storing food in your refrigerator’ on
page33.
Unfamiliar noises. Cabinet not stable or level.
Freezer is defrosting.
See ‘Installation instructions’ section
on page6.