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Problem Possible Causes Solutions
Oven smokes
excessively when
broiling.
Oven door was closed. Be sure oven door is open when broiling.
Meat too close to upper
element.
Reposition oven rack lower to provide proper clearance between
the food & the upper element.
Excessive spillovers or
grease built up inside oven.
Regular cleaning is needed when broiling frequently.
Meat not prepared for broil.
Remove excess fat from meat. Remove fatty edges.
Insert placed incorrectly on
broil pan (some models).
Always place insert on the broil pan with ribs up and slot holes
downward. This will allow grease to drip into pan.
Flames inside oven
or smoking from
oven vent.
Excessive food spillovers in
oven.
Wipe up any excessive spillovers before starting the oven.
Should an oven fire occur, close the oven door and turn the
oven OFF. If the fire continues, use a fire extinguisher. DO NOT
put water or flour on the fire! Flour may be explosive.
BEFORE YOU CALL • Solutions to common problems
Surface element
does not heat.
Cookware materials and weight of the material affect heating.
Heavy & medium-weight pans heat evenly. Because lightweight
pans heat unevenly, foods may burn easily.
Surface element too
hot or not hot
enough.
Be sure the correct control is ON for the element that you are
attempting to use.
Incorrect control setting.
Incorrect control setting. Adjust the surface power level setting lower or higher to match
the cookware size and quantity of food.
Cookware material or
weight.
Surface element
heating area
extends beyond
cookware bottom.
Cookware too small for
cooktop element used.
If available, move cookware to smaller surface element or place
food in larger cookware.
Surface element
slow to heat food.
Incorrect control setting.
Move cookware to larger element on cooktop if available or if
possible place food in smaller cookware.
Cookware much larger than
element pattern on cooktop.
Adjust the power level to a higher setting.
Condition of cookware.
Use only flat, evenly balanced, medium or heavyweight
cookware. Flat pans heat better than warped pans.