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PROBLEM
Scratches or abrasions on cooktop
surface.
Metal marks.
Brown streaks or specks.
Areas of discoloration with metal-
lic sheen.
Surface burners do not light.
Surface burner flame burns half
way around.
Surface burner flame is orange.
POSSIBLE CAUSE/SOLUTION
Coarse particles such as salt or sand between cooktop and utensils can cause scratches. Be
sure cooktop surface and bottoms of utensils are clean before usage. Small scratches do not
affect cooking and will become less visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been used. See
“Ceramic-Glass Cooktop Cleaning” in the General Cleaning section.
Cookware with rough bottom has been used. Use smooth, flat-bottomed cookware.
Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on
cooktop surface. Use a ceramic-glass cooktop cleaning creme to remove the marks. See
“Ceramic-Glass Cooktop Cleaning” in the General Cleaning section.
Boilovers are cooked onto surface. Use razor blade scraper to remove soil. See “Ceramic-
Glass Cooktop Cleaning” in the General Cleaning section.
Mineral deposits from water and food. Remove using a ceramic-glass cooktop cleaning
creme. Use cookware with clean, dry bottoms.
Surface control knob has not been completely turned to LITE. Push in and turn the surface
control knob to LITE (until burner ignites) and then turn the surface control knob to the
desired flame size.
Burner ports are clogged. Clean burners. See “To Clean the Burner Grates, Contoured
Burner Pans, Burner Cap Assembly, Trim Ring and Burner Base” under General Cleaning.
With the burner off, use small-gauge wire or needle to clean ports or slots.
Electrical power outage (Electric Ignition models only), Check house lights to be sure. Call
your local electric company for service. Surface burners can be lit manually. See Setting
Surface Controls in this Owner’s Guide.
Gas supply is turned off. Turn gas supply on.
Burner ports or slots are clogged. With the burner off, clean by using a small-gauge wire or
needle to clean ports or slots.
Moisture is present after cleaning. Lightly fan the flame and allow the burner to operate
until flame is full. Dry the burners thoroughly following instructions under General
Cleaning.
Dust particles in main line. Allow the burner to operate a few minutes until flame turns blue.
Salt air in coastal areas. A slightly orange flame is unavoidable.
Avoid Service Checklist (continued)
GAS BURNERS COOKTOP (some models)
CERAMIC GLASS COOKTOP (some models)