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Avoid Service Checklist
20
PROBLEM POSSIBLE CAUSE / SOLUTION
RANGE DOES NOT OPERATE (continued)
SURFACE UNITS
Oven light does not work.
Surface unit does not heat.
Surface units too hot or not hot
enough.
Drip bowls are pitting or rusting.
Drip bowls turning color or distorted
out of shape
Scratches or abrasions on cooktop
surface.
Metal marks.
Brown streaks or specks.
Areas of discoloration with metallic
sheen.
Replace or tighten bulb. See Changing Oven Light in this Owner’s Guide for instructions.
No power to the appliance. Check steps under “Entire Appliance Does Not Operate” in this
Avoid Service CheckList.
Incorrect control setting. Make sure the correct control is on for the surface unit to be used.
Incorrect control setting. Make sure the correct control is on for the surface unit to be used.
Lightweight or warped pans used. Use only flat, evenly balanced, medium or heavyweight
cookware. Flat pans heat better than warped pans. Cookware materials and weight of the
material affect heating. Heavy-and medium- weight pans heat evenly. Because lightweight
pans heat unevenly, foods may burn easily.
Foods with acids, such as tomatoes, if allowed to stand in/on bowls will cause corrosion. Remove
and wash drip bowls as soon as possible after spillover.
Normal environment. Houses along sea coast are exposed to salt air. Protect bowls as much as
possible from direct exposure to salt air.
Bottom surface of cookware extends beyond surface elements and touches cooktop surface.
This can cause high enough temperatures to discolor the drip bowls. DO NOT use cookware of
this type. Pan sizes should be matched to the size of the element. Replacement drip bowls may
be purchased from your dealer.
Coarse particles such as salt or sand between cooktop and utensils can cause scratches. Be sure
cooktop surface and bottoms of utensils are clean before usage. Small scratches do not affect
cooking and will become less visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been used. See
“Ceramic-Glass Cooktop Cleaning” in the General Cleaning section.
Cookware with rough bottom has been used. Use smooth, flat-bottomed cookware.
Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on cooktop
surface. Use a ceramic-glass cooktop cleaning creme to remove the marks. See “Ceramic-Glass
Cooktop Cleaning” in the General Cleaning section.
Boilovers are cooked onto surface. Use razor blade scraper to remove soil. See “Ceramic-Glass
Cooktop Cleaning” in the General Cleaning section.
Mineral deposits from water and food. Remove using a ceramic-glass cooktop cleaning creme.
Use cookware with clean, dry bottoms.
CERAMIC GLASS COOKTOP (some models)