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Customer Service Troubleshooting Tips Installation Instructions Care and Cleaning Operating Instructions Safety Instructions
34
Before You Call For Service…
Troubleshooting Tips
Save time and money! Review the chart on this page
first and you may not need to call for service.
Problem Possible Causes What To Do
Top burners do not light
The pilots are not lit. • On models with standing pilots, lift the cooktop and
or do not burn evenly
(on standing pilot models) hold a lit match next to the pilot opening between the
front and rear burners.
Plug on range is not • On models with electric ignition, make sure electrical
completely inserted in plug is plugged into a live, properly grounded outlet.
the electrical outlet.
Burner holes on the side • Remove the burners and clean them with a safety pin
or around the top of the or paper clip. Make sure you do not enlarge the holes.
burner may be clogged.
Burners may not be fitted •Remove the burners and reinstall them properly.
correctly onto the mounting
brackets.
Burners have yellow or
The combustion quality of •Use the illustrations below to determine if your burner
yellow-tipped flames
burner flames needs to be flames are normal. If burner flames look like
A,
call for
determined visually. service. Normal burner flames should look like
B
or
C,
depending on the type of gas you use. With LP gas, some
yellow tipping on outer cones is normal.
A–Yellow flames B–Yellow tips C–Soft blue flames
Call for service on outer cones Normal for natural
Normal for LP gas gas
Burner flames very
LP gas is improperly • Check all steps in the
Installation of the range
large or yellow
connected. section.
Oven will
The thermostat capillary • Make sure the thermostat capillary bulb (located in the
not work
bulb must be clean and upper portion of the oven) is in the correct position, not
unobstructed. touching oven sides and not coated with anything.
The oven vent is blocked. • The oven vent, on the back of the range, must be
unobstructed.
Oven control improperly set. • See the
Using the oven
sections.
Incorrect cookware or • See the
Using the oven for baking or roasting
section.
cookware of improper
size being used.
Oven bottom not securely • See the
Care and cleaning of the range
section.
seated in position.
Strong odor
Improper air/gas ratio • Adjust oven burner air shutter. See the
Installation of
in the oven.
the range
section.
This is temporary. • An odor from the insulation around the oven liner is
normal for the first few times the oven is used.