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Problem Possible Causes What To Do
Ice cubes have
Ice storage bin needs cleaning. •Empty and wash bin. Discard old cubes.
odor/taste
Food transmitting odor/taste •Wrap foods well.
to ice cubes.
Interior of refrigerator •See
Care and cleaning.
needs cleaning.
Small or hollow cubes
Water filter clogged. •Replace filter cartridge with new cartridge or with plug.
Slow ice cube freezing
Door left open. •Check to see if package is holding door open.
Temperature control not set •See
About the controls.
cold enough.
Orange glow in
Defrost heater is on. •This is normal.
the freezer
Cube dispenser does not
Icemaker turned off or •Turn on icemaker or water supply.
work (on some models)
water supply turned off.
Ice cubes are frozen to •Remove cubes and move the feeler arm to the
icemaker feeler arm.
ON
position.
Irregular ice clumps in • Break up with fingertip pressure and discard
storage container. remaining clumps.
•Freezer may be too warm. Adjust the freezer control
to a colder setting, one position at a time, until clumps
do not form.
Dispenser is
LOCKED
. •Press and hold the
LOCK CONTROL
pad for 3 seconds.
Water has poor taste/odor
Water dispenser has not been •Dispense water until all water in system is replenished.
(on some models)
used for a long time.
Water in first glass is
Normal when refrigerator •Wait 24 hours for the refrigerator to completely
warm (on some models)
is first installed. cool down.
Water dispenser has not been •Dispense water until all water in system is replenished.
used for a long time.
Water system has been drained. •Allow several hours for replenished supply to chill.
Water dispenser does
Water supply line turned •See
Installing the water line.
not work (on some models)
off or not connected.
Water filter clogged. •Replace filter cartridge or remove filter and install plug.
Air may be trapped in the •Press the dispenser arm for at least two minutes.
water system.
Dispenser is
LOCKED
. •Press and hold the
LOCK CONTROL
pad for 3 seconds.
Water spurting from
Newly-installed filter cartridge. •Run water from the dispenser for 3 minutes (about
dispenser (on some models)
one and a half gallons).
Water is not dispensed
Water in reservoir is •Call for service.
(on some models) but
frozen.
icemaker is working
Refrigerator control setting •Set to a warmer setting.
is too cold.
Ice cubes stuck in icemaker. •Turn off the icemaker, remove cubes, and turn the
(Green power light on icemaker back on.
icemaker blinking).
Before you call for service…
Consumer Support Troubleshooting Tips
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