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Before you call for service…
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem Possible Causes What To Do
Surface units will not Improper cookware • Use pans which are flat and match the diameter
maintain a rolling boil being used. of the surface unit selected.
or cooking is not
fast enough
Surface units do not Cooktop controls • Check to see the correct control is set for the surface
work properly improperly set. unit you are using.
A fuse in your home may be •Replace the fuse or reset the circuit breaker.
blown or the circuit breaker
tripped.
Scratches (may appear Incorrect cleaning • Scratches are not removable. Tiny scratches will become
as cracks) on cooktop methods being used. less visible in time as a result of cleaning.
glass surface
Cookware with rough bottoms • To avoid scratches, use the recommended cleaning
being used or coarse particles procedures. Make sure bottoms of cookware are clean
(salt or sand) were between before use, and use cookware with smooth bottoms.
the cookware and the surface
of the cooktop.
Cookware has been slid
across the cooktop surface.
Areas of discoloration Food spillovers not cleaned •See the Cleaning the glass cooktop section.
on the cooktop before next use.
Hot surface on a model • This is normal. The surface may appear discolored
with a light colored glass when it is hot. This is temporary and will disappear
cooktop. as the glass cools.
Plastic melted to Hot cooktop came into • See the Glass surface—potential for permanent damage
the surface contact with plastic placed section in the Cleaning the glass cooktop section.
on the hot cooktop.
Pitting (or indentation) Hot sugar mixture spilled • Call a qualified technician for replacement.
of the cooktop on the cooktop.
Frequent cycling Improper cookware •Use only flat cookware to minimize cycling.
off and on of being used.
surface units
Control signals after You forgot to enter • Press the BAKE pad and desired temperature
entering cooking time a bake temperature or the SELF CLEAN pad and desired clean time.
or delay start or cleaning time.
Food does not bake Oven controls improperly set. • See the Using the oven section.
or roast properly
Rack position is incorrect • See the Using the oven section.
or the rack is not level.
Incorrect cookware or • See the Using the oven section.
cookware of improper
size being used.
Oven thermostat needs • See the Adjust the oven thermostat—Do it yourself!
adjustment. section.
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