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Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions
Before you call for service…
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem Possible Causes What To Do
Surface units not The surface units are • With the controls off, check to make sure the surface
functioning properly not plugged in solidly. unit is plugged completely into the receptacle.
The surface unit • Check to see the correct control is set for the surface
controls improperly set. unit you are using.
The drip pans are • With the controls off, check to make sure the drip
not set securely in pan is in the recess in the cooktop and that the
the cooktop. opening in the pan lines up with the receptacle.
Cooktop feels hot Large pans hold heat • Choose a pan that matches the size of the surface
close to the cooktop. unit you are using.
The oven vent • Pans on the right rear surface unit block air flow
is blocked. from the oven vent and cause the cooktop to get hot.
Food does not bake Oven controls • See the Using the oven section.
or roast properly improperly set.
Shelf position is incorrect • See the Using the oven section.
or the shelf is not level.
Incorrect cookware • See the Using the oven section.
or cookware of improper
size being used.
Oven thermostat needs • See the Adjust the oven thermostat—Do it yourself!
adjustment. section.
Food does not Door not open to the • See the Using the oven section.
broil properly broil stop position
as recommended.
Oven controls • Make sure you touch the BROIL HI/LO pad.
improperly set.
Improper shelf position • See the Broiling Guide.
being used.
Cookware not suited • Use the broiling pan and grid that came with your
for broiling. oven.
Aluminum foil used on the • See the Using the oven section.
the broiling pan and grid has
not been fitted properly and
slit as recommended.
In some areas the power • Preheat the broil element for 10 minutes.
(voltage) may be low.
• Broil for the longest period of time recommended
in the Broiling Guide.