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Before you call for service… ge.com
Troubleshooting Tips
Save time and money! Review the chart on this page
first and you may not need to call for service.
Safety Instructions
Operating Instructions
Care and Cleaning Troubleshooting Tips Consumer Support
Problem Possible Causes What To Do
Water won’t boil • Cover pan with a lid.
• Turn the downdraft fan OFF until the water begins
to boil.
Burners have yellow or The combustion quality of • Use the illustrations below to determine if your burner
yellow-tipped flames burner flames needs to be flames are normal. If burner flames look like A, call for
determined visually. service. Normal burner flames should look like B or C,
depending on the type of gas you use. With LP gas, some
yellow tipping on outer cones is normal.
A–Yellow flames B–Yellow tips C–Soft blue flames
Call for service on outer cones Normal for natural
Normal for LP gas gas
Burner parts not replaced • See Care and cleaning of the cooktop section.
correctly.
Burners do not light Plug on cooktop is not • Make sure electrical plug is plugged into a live, properly
completely inserted in the grounded outlet.
electrical outlet.
Gas supply not connected • See the Installation Instructions section.
or turned on.
A fuse in your home may be • Replace the fuse or reset the circuit breaker.
blown or the circuit breaker
tripped.
Igniter orifice in burner body • Remove the obstruction.
may be clogged.
Burner parts not replaced • See Burner Caps, Heads and Electrodes in the
correctly. Care and cleaning of the cooktop section.
Notch in burner head may • Use a small sewing needle or paper clip to unplug.
be clogged.
Sparking sound persists Be sure the knob is in the • Remove knob by pulling it straight off the stem and
after burner is turned off OFF position. check the bottom of the knob for any buildup of soil.
Occasional Changing blower speed. • This is a typical electrical switching noise.
sparking sound This is normal.
Burner flames very Improper air to gas ratio. • If cooktop is connected to LP gas, contact the person
large or yellow who installed your cooktop or made the conversion.
Notch in burner head may • Use a small sewing needle or paper clip to unplug.
be clogged.
Burner flames make Burner has not been used • A “cold” burner ignited in the HI setting may have
excessive noise recently. some flame “roar” or “lifting”. This should dissipate
after 4 to 5 minutes.
Burner flames pulled Vent fan set at high speed. • This is normal. If cooking performance is affected,
toward vent grille change to a lower fan speed setting.
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