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Problem Possible Cause What To Do
Oven will not start Control panel is asleep • This is normal. Press HOME or the
touchscreen to activate the control panel.
A fuse in your home may • Replace fuse or reset circuit breaker.
be blown or the circuit
breaker tripped
Power surge • Unplug the microwave oven, then plug it
back in.
Controls are not set properly • Check controls.
Plug not fully inserted into • Make sure the 3-prong plug on the oven is
fully wall outlet inserted into wall outlet.
START was not pressed • Press START.
“CONTROL IS The control has been locked • Press and hold OFF for about 3 seconds to
LOCKED” appears unlock the control.
on the display
For a complete list of solutions to common microwaving problems, use the
Troubleshooting Tips feature located by pressing the HELP button while
on the microwave Home Screen (see Using the Troubleshooter).
If your microwave will not operate, check the Problem Solver below:
Problem Solver
www.GEAppliances.com
• Steam or vapor escaping from around
the door.
• Light reflection around door or outer case.
• Dimming oven light and change in the
blower sound at power levels other
than high.
• Moisture on the oven door and walls while
cooking. Wipe the moisture off with a paper
towel or soft cloth.
• Moisture between the oven door panels when
cooking certain foods. Moisture should
dissipate shortly after cooking is finished.
• Dull thumping sound while oven is operating.
• TV/radio interference might be noticed
while using the microwave. Similar to
the interference caused by other small
appliances, it does not indicate a problem
with the microwave. Plug the microwave into
a different electrical circuit, move the radio
or TV as far away from the microwave as
possible, or check the position and signal
of the TV/radio antenna.
• The Active Vent door (on some models)
will open during operation, and remain
open while the microwave is running,
to keep the electronics cool. It is also
normal to hear a clicking noise as the
vent door opens and closes.
Things That
Are Normal
With Your
Microwave
Oven