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QUESTIONS?
USE THIS PROBLEM SOLVER
PROBLEM POSSIBLE CAUSE
BURNERS DO NOT • Make sure electrical plug is plugged into a live power outlet.
LIGHT
• Slot in burner base may be clogged. Remove the obstruction.
• Burner parts not replaced correctly.
• Hole in burner cap behind igniter may be clogged.
BURNERS HAVE
YELLOW OR
YELLOW-TIPPED
FLAMES
(A) Yellow flames — (B) Yellow tips on outer (C) Soft blue flames —
Call for service cones — Normal for Normal for
LP gas natural gas
• If burner flame looks like (A), call for service. Normal burner flames
should look like (B) or (C), depending on the type of gas.
BURNER FLAMES VERY • If cooktop is connected to LP gas, check all steps in the Installation Instructions.
LARGE OR YELLOW
BURNER CONTROL • When the knob is at the OFF position, it must be pushed in before it can be
KNOB WILL NOT TURN turned, and it can only be turned in a counterclockwise direction. When the
knob is at any other position, it can be turned in either direction without being
pushed in.
If you need more help…call toll free:
GE Answer Center
®
800.626.2000
consumer information service