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Troubleshooting
Please read the User’s Guide carefully to ensure proper use of your system and to
enjoy your TUNER’s basic and advanced features.
Please keep this User’s Guide for future reference. If you experience any trouble with your
internet radio TUNER, then you may find it useful to visit the help section on our webpage:
http://grace.reciva.com/ , or http://www.reciva.com
If you have trouble connecting your TUNER to your wireless network, these steps may help to
resolve the problem:
1. Confirm a WiFi connected PC can access and browse the internet (web) using the same
network.
2. Check that a DHCP server is available, or if you have configured a static IP address on
your Tuner. You can configure a static IP address on using the menu item ‘Settings -
Network Config - Edit Config’, and then select ‘No’ for ‘Auto (DHCP)’.
3. Check that your network’s firewall is not blocking any outgoing ports. As a minimum, your
TUNER needs access to UDP and TCP ports 80, 554, 1755, 5000, 6000 and 7070.
4. Check your access point does not restrict connections to particular MAC addresses. You
can view your TUNER’s MAC address using the menu item ‘Settings - Network Config -
View Config - MAC address’.
5. If you have an encrypted network, check that you have entered the correct key or pass
phrase into your TUNER. Remember that text-format keys are case sensitive. If, when
attempting to connect to an encrypted network, your tuner displays: ‘Wireless error’
followed by a 5-digit number, then please ensure that you enter the correct pass phrase for
the network. If the problem persists, then you may need to consult your network
configuration.
If your Tuner can connect to the network successfully, but is unable to play particular stations,
it may be due to one of the following causes:
1. The station is not broadcasting at this time of the day (remember location may be different
time zone)
2. The station has reached the maximum allowed number of simultaneous listeners.
3. The station is not broadcasting anymore.
4. The link on TUNER is out of date.
5. The internet connection between the server (often located in a different country) and you is
slow.