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Assistance
Guarantee
12 Months Parts and Labour Guaramtee
Your appliamce has the benefit of our manufacturer’s
guarantee, which covers the cost of breakdown
repairs for twelve month the date of purchase.
This gives you the reassurance that if, within that time,
your appliance is proven to be defective because of
either workmanship or materials, we will, at our
discretion, either repair or replace the appliance at no
cost to you.
This guarantiee is subject to the following conditions:
• The appliance has been installed and operated
correctly and in accordance with our operating and
maintenance instructions.
• The appliance is used only on the electricity or gas
supply printed on the rating plate.
• The appliance has been used for normal domestic
purposes only.
• The appliance has not been altered, serviced,
maintained, dismantled, or otherwise interfered with
by any person not authorised by us.
• Any repair work must be undertaken by us or our
appointed agent.
• Any parts removed during repair work or any
appliance that is replaced become our property.
• The appliance is used in the United Kingdom or
Republic of Ireland.
The guarantee does not cover:
• Damage resulting from transportation, improper use,
neglect or interference or as a result of improper
installation.
• Replacement of any consumable item or accessory.
These include but are not limited to: plugs, cables,
batteries, light bulbs, fluorescent tubes and starters,
covers and filters.
• Replacement of any removable parts made of glass
or plastic.
THIS GUARANTEE WILL NOT APPLY IF THE
APPLIANCE HAS BEEN USED IN
COMMERCIAL OR NON-DOMESTIC
PREMISES.
5 Year Parts Guarantee
Hotpoint also offers you a free 5 year parts guarantee.
This additional guarantee is conditional on you
registering your appliance with us and the parts being
fitted by one of our authorised engineers.
There will be a change for our engineer’s time. To
activate the extra parts warranty on your appliance,
simply call our registration line on
0870 6092094 (ROI 01 230 0800).
Extended Guarantees
We offer a selection of repair protection plans that
enable you to fully cover yourself against the expense
of repair bills for the life of your policy. To find the ideal
plan for you please call our advaice line on 08709 088
088 (ROI 01 230 0233)
Free Helpdesk Service
We have a dedicated team who can provaide free
advice and assistence with your appliance if you
experience any technical difficulties within the first 90
days of ownership. Simply call our Hotpoint Service
Hotline on 08709 066 066 (ROI 0818 313 413) for
telephon assistance, or where necessary, to arrange
for an engineer to call. If we cannot resolve the
technical problem we will replace your machine or, if
you prefer, give you your money back.