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Service Cover
Satisfaction Guaranteed or
Your Money Back
Hotpoint gives you a unique ‘Satisfaction
Guaranteed’ promise - valid for ninety
days after you have purchased your
Hotpoint product. If there is a technical
problem with your Hotpoint appliance, just
call Hotpoint Service (see back page), If
necessary we will arrange for an engineer
to call. If the technical problem is not
resolved under this Guarantee, Hotpoint
will will replace your appliance or, if you
prefer, give you your money back. Your
statutory rights are not affected, and the
Guarantee is additional and subject to the
terms of Hotpoint’s Five Year Parts
Guarantee.
Hotpoint’s Free Five Year
Guarantee.
From the moment your appliance is
delivered Hotpoint Guarantees it for FIVE
YEARS.
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In the five years all replacement parts are
free provided they are fitted by our own
service engineer. During the first year,
our service engineers time and labour are
free.
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Our guarantee covers loss of food in our
refrigeration and freezer products up to
£250 during the first year, subject to
verification by one of our engineers.
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After the first year we will charge for our
service engineers time and labour. We
do however, operate a range of Service
Plans (see opposite) which, for an annual
payment, enables you to cover any
repair costs which may be necessary.
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All our service repairs are guaranteed for
12 months in respect of our labour and
any parts fitted.
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The appliance must be fitted in the United
Kingdom, and must not be tampered with
or taken apart by any one other than our
service engineers.
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You may, however, buy parts which can
be safely fitted without any specialist
knowledge or equipment. The correct
fitting, providing they are genuine
Hotpoint spares, will not affect your
Guarantee. Parts are available from our
Hotpoint Spares Centres (see back
page).
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Our guarantee does not cover the cost of
any repair, or loss of food in refrigeration
products, due to power failure, accidents
or misuse. Nor does it cover the cost of
any visits to advise you on the use of your
appliance. Please read thoroughly the
instruction book supplied with this
appliance.
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If at any time during the Guarantee
period we are unable to repair your
appliance, we will refund any repair
costs in the previous 12 months. We will
also offer you a new appliance at a
reduced charge instead of a repair.
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Our guarantee is in addition to and does
not affect your statutory rights.
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Should you need independent advice on
your consumer rights, help is available
from your Consumer Advice Centre, Law
Centre, Trading Standards Department
and Citizens Advice Bureau.
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