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Something not working
If the hob is not working correctly, please carry out the following checks, before contacting your local Service Force repair
agent. In the event of any other fault codes that arise, disconnect the appliance from the electrical supply for a few seconds
(take out the fuse from the housing wiring system). If the fault code is displayed again, please call your local Service Force repair
agent and report the fault code.
IMPORTANT: If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or installation, a
charge will be made even if the appliance is under guarantee.
3 In the event of any other fault codes that arise, dis-
connect the appliance from the electrical supply for a
few seconds (Take out the fuse from the house’s wir-
ing system). If the fault code is displayed again, please
call your local Service Force Centre and report the
fault code.
Symptom Solution
The cooking zones are not functioning. Select cooking zone (if not selected) within 10 seconds of
switching on (Decimal point lights up)
The cooking zones cannot be selected / Appliance does not
react to the control panel input
If more than 10 seconds has passed since the appliance was
switched on:
Switch on the appliance again.
Select cooking zone within 10 seconds of switching on
If the child safety device is activated
l:
Deactivate the child safety device (See section “Child safety
device”)
If the sensor fields are partly covered by a damp cloth or with
liquid:
Remove the cloth or the liquid
If safety cut-out has been triggered:
Switch on the appliance again
The residual heat indicator is not displaying anything • The cooking zone was only on for a short time and is there-
fore not hot.
• If the cooking zone is supposed to be hot, call your local
Service Force Centre.
Er03 is displayed
Several sensor fields were touched at the same time.
Only touch one sensor field
Er21 is displayed
Safety cut-out due to overheating.
Let the appliance cool down.
Remove cookware.
Er25 is displayed
(only for 10 seconds)
Appliance is incorrectly connected.
Disconnect the appliance from the electrical supply and have
it connected properly
Er40 is displayed The overvoltage protector has been activated (for an incor-
rect connection see above Er25 or for overheating of the
electronic components see Er21).
Separate the appliance from the mains for a few minutes (re-
move the mains fuse).
Let the appliance cool down.