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What to do if…
Warning! Repairs to the appliance
must only be carried out by qualified
service engineers. Considerable
danger to the user may result from
improper repairs.
In the case of misuse the visit by the
Customer Care Department
technician or the repair may be
chargeable, even during the warranty
period.
Information for appliances with metal
fronts:
Due to the appliance's cool front,
when the door is opened during or
shortly after baking or roasting, there
may be condensation of the inner glass
panel for a short while.
Please carry out the following checks on your
appliance before calling a Service Engineer. It
may be that the problem is a simple one which
you can solve yourself without the expense of
a service call.
In-guarantee customers should make
sure that the checks have been made
as the engineer will make a charge if
the fault is not a mechanical or
electrical breakdown.
Please note that proof of purchase is required
for in-guarantee service calls.
Problem Possible Solution
The grill, ovens and timer do not
work.
Check that the appliance has been wired in to the appliance supply
and is switched on at the wall.
Check that the main appliance fuse is working.
If you have checked the above: Allow the appliance to cool for a
couple of hours. The appliance should now be working normally.
The grill does not work or cuts out
after being used for a long period
of time.
Ensure the cooling fan is running when the grill is on. If the cooling
fan fails, the grill will not operate correctly. Contact your local
service force centre.
Leave the grill door open and allow the grill to cool. After a couple
of hours check that the grill works as normal
The indicator neons are not
working correctly.
Check that you have selected only the function you require. Ensure
all other controls are in the off position.
The oven is not cooking evenly. Check that the appliance is correctly installed and is level.
Check that the recommended temperatures and shelf positions are
being used.
The oven light fails to illuminate. The oven light bulb may need replacing.
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