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7 Troubleshooting
7 Troubleshooting
Problem Cause/Result Action
Insufficient foam is
produced when the milk
is frothed, or milk sprays
from the dual spout.
The dual spout is dirty.
T Rinse and clean the dual spout (see
Chapter 5 ‘Maintenance – Cleaning
the milk system’).
Coffee only comes out
in drips when it is being
prepared.
Coffee or ground coffee has
been ground too finely and
is blocking the system. The
same filter cartridge may
have been used several times
or the water hardness set
incorrectly in the program-
ming mode.
T Put the grinder on a coarser setting
or use coarser ground coffee (see
Chapter 4 ‘Permanent settings in
programming mode – Setting the
consistency of grind’).
T Perform descaling (see Chapter 5
‘Maintenance – Descaling the
machine ’).
‘Fill bean container.’ is
not displayed although
the bean container is
empty.
The bean monitor is dirty.
T Clean the bean container (see
Chapter 5 ‘Maintenance – Cleaning
the bean container’).
Preparation stops,
‘Fill
bean container.’
is briefly
displayed although the
bean container has been
filled.
The sliding catch for the
bean container has not been
pulled out or has not been
pulled out completely.
T Open the service cover on the back
of the machine and pull the sliding
catch all the way out (see Chapter 5
‘Maintenance – Cleaning the bean
container’).
‘Empty drip tray.’
is always displayed.
The metal contacts of the
drip tray are dirty or wet.
T Clean and dry the metal contacts on
the back of the drip tray.
‘Error 2’ is displayed. If the machine was exposed
to the cold for a long period
of time, heating is disabled
for safety reasons.
T Warm the machine at room
temperature.
Other
‘Error’ messages
are displayed.
–
T Switch the GIGA off at the power
switch. Contact customer support in
your country (see Chapter 11 ‘JURA
contact details/ Legal information’).
E If you were unable to solve the problem, contact customer
support in your country (see Chapter 11 ‘JURA contact details/
Legal information’).