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7 Troubleshooting
7 Troubleshooting
Problem Cause/Result Action
Insufficient foam is produced
when the milk is frothed or
milk sprays from the cappuc-
cino frother.
The cappuccino frother is
dirty.
T Rinse and clean the cappuc-
cino frother (see Chapter 5
‘Maintenance – Rinsing the
cappuccino frother’).
Coffee only comes out in drips
when it is being prepared.
Coffee or preground coffee
has been ground too finely
and is blocking the system.
T Set the grinder to a coarser
setting or use coarser
preground coffee (see Chapter 1
‘Preparing and using for the first
time – Adjusting the grinder’).
Water hardness cannot be
adjusted.
The CLARIS Blue filter
cartridge is activated.
T Deactivate the filter cartridge
in programming mode.
COFFEE READY / FILL
BEANS is not displayed
although the bean container
is empty.
The bean monitor is dirty.
T Clean the bean container (see
Chapter 5 ‘Maintenance –
Cleaning the bean container’).
TRAY EMPTY is always
displayed.
The metal contacts of the
drip tray are dirty or wet.
T Clean and dry the metal
contacts on the back of the drip
tray.
WATER TANK FILL
is displayed although the
water tank is full.
The water tank float is
trapped.
T Descale the water tank (see
Chapter 5 ‘Maintenance –
Descaling the water tank’).
Grinder is making a very
loud noise.
There are foreign objects in
the grinder.
T Contact customer support in
your country (see Chapter 11
‘JURA contact details / Legal
information’).
ERROR 2 is displayed. If the machine was exposed
to the cold for a long period
of time, heating is disabled
for safety reasons.
T Warm the machine at room
temperature.
Other
ERROR messages are
displayed.
–
T Contact customer support in
your country (see Chapter 11
‘JURA contact details / Legal
information’).