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Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that are
not the result of defective workmanship or materials in this appliance.
Before You Call (continued)
Solutions to Common Problems
OCCURRENCE POSSIBLE CAUSE/SOLUTION
Microwave Oven
Control pads for Sensor Cooking, One-
Touch Cooking, and Defrost will not
operate.
• The oven door was opened and closed without initiating a cooking cycle within
three minutes. Touch
Stop to resume normal pad operation.
Microwave oven light does not come
on. Cooling fan does not work.
Turntable does not rotate. Water in a
cup in microwave does not warm.
• If one of those situation appear please check the electrical outlet, fuse and/or
circuit breaker. If they are functioning properly, contact Sears Part & Repair. A
microwave oven should never be serviced by a “do-it-yourself” repair person.
My popcorn is not popping completely
when using my microwave
• Always use the popcorn/bacon tray provided with the unit to cook popcorn.
Do not place microwave popcorn directly on the metal turntable as metal on
metal may produce sparking.
A fan always comes on when I use my
microwave oven
• This is normal. This appliance is equipped with a blower which keeps all internal
components at a cool temperature. The blower may keep running even if the
oven has been turned off, until the components have cooled down.
Lower Oven
Faulty Installation • Place oven rack in center of oven. Place a level on the oven rack. Contact
installing agent if rack and cabinet cutout fl ooring are not level.
• Kitchen cabinet misalignment may make oven appear to be not level. Be sure
cabinets are square and level. Contact cabinet maker to correct problem.
Entire appliance does not
operate
• The time of day is not set. The time of day must fi rst be set in order to operate
the oven. See “Setting clock at power up” in the Getting Started section.
• Be sure electrical cord is securely connected into the electrical junction box.
• Cord/plug is not installed and/or connected. Cord is not supplied with oven.
Contact your dealer, installing agent or authorized servicer.
• Service wiring is not complete. Contact your dealer, installing agent or
authorized service agent.
• Electrical power outage. Check house lights to be sure. Call your local electric
company for service.
• Short in cord/plug. Replace cord/plug.
• Controls are not set properly. See instructions to set the controls.
• House fuse has blown or circuit breaker has tripped immediately following
installation.
• House fuse may not be fully engaged. Check fuse and screw or engage circuit
breaker securely.
Oven does not operate • Be sure the oven controls are set properly for the desired cooking feature.
See Lower Oven Operating Instructions in this Use & Care Guide or read the
instructions “Entire appliance does not operate” in this checklist.
Oven light does not work • Replace or tighten bulb. See Changing Lower Oven Light section in this Use &
Care Guide.
• Electrical power outage. Check house lights to be sure. Call your local electric
company for service.