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Before You Call
Solutions To Common Problems
Before you call for service, review this list. It may save you time and expense. The list includes common occurrences
that are not the result of defective workmanship or materials in this appliance.
OCCURRENCE
Range is not level.
POSSIBLE CAUSE/SOLUTION
Poor installation. To level range, refer to Leveling Guide, in the Installation Instructions.
When range is level, cooktop may appear out of alignment if countertop is not level.
Weak, unstable floor. Be sure floor is level and can adequately support range. Contact a
carpenter to correct sagging or sloping floor.
Kitchen cabinet misalignment may make range appear to be unlevel. Be sure cabinets are
square and have sufficient room for range clearance.
Cannot move appliance Cabinets not square or are built in too tight. Contact a cabinet maker to correct the problem.
easily. Appliance must Contact builder or installer to make appliance accessible.
be accessible for service.
Carpeting interferes with range. Provide sufficient space so range can be lifted over carpet.
Entire range or oven Make sure cord/plug is tightly into outlet.
does not operate. Service wiring is not complete. Contact your dealer, installing agent or authorized servicer.
Power outage. Check house lights to be sure. Call your local electric company for service.
*Oven control beeps and Electronic control has detected a fault condition. Push CLEAR to clear the display and stop
displays Ff0, F30 or F90. beeping. Program oven again. If fault recurs, record fault number. Push CLEAR and contact
Sears or another qualified service dealer.
Oven lights does not work. Replace or tighten bulb. See "To Change the Oven Light" in this Guide for instructions.
Surface burners do not Surface control knob has not been completely turned to LITE. Push in and turn the
light, surface control knob to LITE (until burner ignites) and then turn the surface control knob
to the desired flame size.
Burner ports are clogged. Clean burners. See "To Clean Burner Grates, Contoured
Burner Pans, Burner Caps and Burner Bases" under General Cleaning. With the burner
off, use small-gauge wire or needle to clean ports or slots.
Gas supply is turned off. Turn gas supply on.
Surface burner flame
burns half way around.
Burner ports or slots are clogged. With the burner off, clean by using a small-gauge wire
or needle to lean ports or slots.
Moisture is present after cleaning. Lightly fan the flame and allow the burner to operate
until flame is full. Dry the burners thoroughly following instructions under General
Cleaning.
Surface burner flame is Dust particles in main line. Allow the burner to operate a few minutes until flame turns
orange, blue.
Salt air in coastal areas. A slightly orange flame is unavoidable.
Scratches or abrasion on Coarse particules such as salt and sand between cooktop and utensils can cause scratches.
cooktop surface. Be sure cooktop surface and bottoms of utensils are clean before usage. Small scratches
do not affect cooking and will become less visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been used. See
"Ceramic Glass Cooktop Cleaning and Maintenance" section under General Cleaning.
Cookware with rough bottom has been used. Use smooth, flat-bottomed cookware.
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