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Solutions To Common Problems
Metalmarks. Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on
cooktep surface. Use a ceramic-glass cooktop cleaning cream to remove the marks. See
"Ceramic Glass Cooktop Cleaning and Maintenance" section under General Cleaning.
Brown streaks or specks. Boilovers are cooked onto surface. Use razor scraper to remove soil. See "Ceramic Glass
Cooktop Cleaning and Maintenance'section under General Cleaning.
Areas of discoloration Mineral deposits from water and food. Remove using a ceramic-glass ceoktep cleaning
with metallic sheen, cream. Use cookware with clean, dry bottoms.
Poor ba king results. Many factors affect baking results. Make sure the proper rack position is used. Center food
in the oven and space pans to allow air to circulate. Allow the oven to preheat to the set
temperature before placing food in the oven. Try adjusting the recipe recommended
temperature or baking time. If you feel the oven is tee hot or cool, see "Adjusting Oven
Temperature" section.
Flames inside oven or Excessive spillovers in oven. Set self-clean cycle for a longer cleaning time.
smoking from vent. Excessive spillovers in oven. This is normal, especially for pie spillovers or large amounts
of grease on the oven bottom. Wipe up excessive spillovers before starting the self-clean
cycle. If flames or excessive smoke are present, stop the self-clean cycle and follow the '
steps under "Stopping or Interrupting the Self-Cleaning Cycle" in the Self-Cleaning ......
section.
Control(s) not set properly. Follow instructions under "Setting Oven Controls" section. "
Make sure oven door is opened to the Broil Stop Position.
Oven smokes excessively
during broiling.
Meat too close to the element. Reposition the rack to provide proper clearance between
the meat and the element. Preheat broil element. Preheat broil element for searing.
Grid on broiler pan wrong side up and grease not draining. Always place grid on broiler pan
with ribs up and slots down to allow grease to drip into pan.
Grease has built up on oven surfaces. Regular cleaning is necessary when broiling
frequently. Old grease or food spatters cause excessive smoking.
Self-cleaning cycle does
not work.
Control(s) not set properly. Follow instructions under "Self-Cleaning" section.
Self-cleaning cycle was interrupted. Stop time must be 3 to 4 hours past the start time.
Follow steps under "Stopping or Interrupting the Self-Cleaning Cycle" in the Self-
Cleaning section.
Soil not completely
removed after self-
cleaning cycle.
Failure to clean bottom, front top or oven, frame or door area outside oven seal. These
areas are not in the self-cleaning area, but get hot enough to burn on residue. Clean these
areas before the self-cleaning cycle is started. Burned-on residue can be cleaned with a
stiff nylon brush and water or nylon scrubber. Be careful not to damage the oven seal.
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