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De-Scaling Instructions
A. PREPARE
Step 1: To begin, you will need the following:
At least 48 oz. of undiluted white vinegar
Access to an empty sink
A large ceramic mug (do not use a paper cup)
Step 2: Empty the water from the Water Reservoir.
Step 3: Disable Auto Off features.
B. FILL AND CLEAN
Step 1: Pour approximately 48 oz. of the vinegar into the Water Reservoir.
Step 2: Place a large mug on the Drip Tray Plate and run a cleansing brew.
DO NOT USE A K-CUP
®
PACK, just press a Brew Button.
Pour the contents of the large mug into the sink.
Step 3: Repeat the brew process without a K-Cup
®
pack until “ADD WATER”
is indicated.
Step 4: Now let the Brewer stand for at least 4 hours while still on.
Step 5: Discard any residual vinegar and rinse the Water Reservoir thoroughly.
C. RINSE
Step 1: Ensure the Water Reservoir is filled with fresh water.
Step 2: Place a large mug on the Drip Tray Plate and run a cleansing brew.
Pour the contents of the large mug into the sink.
Step 3: Repeat brew process until “ADD WATER” is indicated.
Step 4: You may need to perform additional cleansing brews if you notice any
residual taste.
NOTE: If “DE-SCALE” is still indicated after completing the procedure,
repeat the de-scaling procedure above.
Service
Beyond these recommended cleaning and maintenance procedures, this
Brewer is not user serviceable. For service, please refer to the Warranty
section of this guide.
Storage
Empty the Water Reservoir before storing, and take care to ensure that you
store your Brewer in a safe and
frost free environment. Please be sure to
store your Brewer in its
upright position to avoid water leakage from the inner
tank. If you store the Brewer in a cold environment, you run the risk of water
freezing inside the Brewer and causing damage. When you prepare to use it
after storage, we recommend rinsing the Water Reservoir with fresh water
and running three cleansing brews without a K-Cup
®
pack.
If you plan to move your Brewer to a different location, turn the Brewer
off, unplug it, and empty the Water Reservoir. If your Brewer has been in
an environment below freezing, please be sure to let it warm to room
temperature for at least 2 hours before using.
SECTION 4 Troubleshooting
SITUATION
Brewer does not
have power
Brewer will
not brew
LCD Control Center
indicates “PRIME”
and the blue light in
the Water Reservoir
is flashing
SOLUTION
• Plug Brewer into an independent outlet.
• Check to be sure that it is plugged in securely.
• Plug into a different outlet.
• Reset your home’s circuit breaker, if necessary.
• Make sure that the Power Button has
been turned on.
• After placing the K-Cup
®
pack in the K-Cup
®
Pack Holder,
make sure the Handle is pushed down securely and the
LCD Control Center indicates “READY TO BREW” with the
three Brew Buttons blinking, then press the Small Cup,
Small Mug or Large Mug Button.
• If the LCD Control Center indicates “ADD WATER,” add
water to the Water Reservoir or make sure the Water
Reservoir is seated properly in its base.
• If the LCD Control Center indicates “ADD WATER”
even after refilling, contact Customer Service at
1.866.901.BREW (2739).
• The Exit Needle may be clogged (refer to page 13).
• If the LCD Control Center indicates “PRIME” and the
blue light in the Water Reservoir is flashing, see below.
• Completely remove the Water Reservoir and
thoroughly clean (refer to page 13). Ensure the
Water Reservoir is fully filled with water. Return it to
the Brewer and ensure it is seated properly.
• If you have completed the above proceduretwo times
and this situation persists, contact Customer Service
at 1.866.901.BREW (2739).
SITUATION
Brewing a
partial cup
The time is not
displayed on the
LCD Control Center
My Brewer shuts
off or turns on
automatically
SOLUTION
• The Exit Needle may be clogged (refer to page 13).
• Clean the K-Cup
®
Pack Holder if necessary and rinse
under faucet (refer to page 12).
• The Water Reservoir may have been removed during
brewing. Replace the Water Reservoir and perform a
cleansing brew without a K-Cup
®
pack.
• De-scale the Brewer (refer to page 13).
• If you have repeated the de-scale procedure on
your Brewer two times and it is still only brewing
a partial cup, contact Customer Service at
1.866.901.BREW (2739).
• The time will not be displayed on the LCD Control
Center unless you have set it. To set the clock, follow
the procedure on page 10.
• If power is interrupted to the Brewer, you will need to
set the clock again using the procedure on page 10.
• Check to make sure that the Auto Off Timer
and/or On/Off Time features have not been set. To
do this, press the Menu Button and scroll through
the programming options. “OFF” should be indicated
for Auto Off Timer and On/Off. If “OFF” is not
indicated, follow directions on page 10 to reset.
SECTION 3 Cleaning & Maintenance (continued)
If any problems persist, contact Customer Service at 1.866.901.BREW (2739)
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