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■ Is the door opened often? Expect the motor to run longer
when this occurs. In order to conserve energy, try to get
everything you need out of the wine cellar at once, keep wine
bottles positioned label side up so that they are easy to find,
and close the door as soon as the wine is removed.
■ Is the control set correctly for the surrounding
conditions? See “Using the Control.”
■ Is the door closed completely? Push the door firmly shut. If
it will not shut all the way, see “The door will not close
completely” later in this section.
■ Are the condenser coils dirty? This prevents air transfer and
makes the motor work harder. Clean the condenser coils. See
“Cleaning.”
Temperature is too warm
■ Is the door opened often? Be aware that the wine cellar will
warm when this occurs. In order to keep the wine cellar cool,
try to get everything you need out of the wine cellar at once,
keep wine bottles positioned label side up so that they are
easy to find, and close the door as soon as the wine is
removed.
■ Is the control set correctly for the surrounding
conditions? See “Using the Control.”
■ Is the base grille blocked? For best performance, do not
install the wine cellar behind a cabinet door or block the base
grille.
There is interior moisture buildup
■ Is the door opened often? To avoid humidity buildup, try to
get everything you need out of the wine cellar at once, keep
wine bottles positioned label side up so that they are easy to
find, and close the door as soon as the wine is removed. When
the door is opened, humidity from the room air enters the wine
cellar. The more often the door is opened, the faster humidity
builds up, especially when the room itself is very humid.
■ Is it humid? It is normal for moisture to build up inside the
wine cellar when the air is humid.
■ Is the control set correctly for the surrounding
conditions? See “Using the Control.”
The door is difficult to open
■ Is the gasket dirty or sticky? Clean the gasket and the
surface that it touches. Rub a thin coat of paraffin wax on the
gasket following cleaning.
The door will not close completely
■ Are the racks out of position? Put the racks back into their
correct positions. See “Wine Cellar Use” for more
information.
■ Is the gasket sticking? Clean the gasket and the surface
that it touches. Rub a thin coat of paraffin wax on the gasket
following cleaning.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
only use factory specified replacement parts. Factory specified
replacement parts will fit right and work right because they are
made with the same precision used to build every new
KITCHENAID
®
appliance.
To locate factory specified replacement parts in your area, call us
or your nearest designated service center.
In the U.S.A.
Call the KitchenAid Customer eXperience Center
toll free: 1-800-422-1230.
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances.
■ Installation information.
■ Use and maintenance procedures.
■ Accessory and repair parts sales.
■ Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
■ Referrals to local dealers, repair parts distributors, and
service companies. KitchenAid designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service, anywhere in the United States.
To locate the KitchenAid designated service company in your
area, you can also look in your telephone directory Yellow Pages.
For further assistance
If you need further assistance, you can write to KitchenAid with
any questions or concerns at:
KitchenAid Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
In Canada
Call the KitchenAid Canada Customer Interaction Centre toll free:
1-800-461-5681 Monday to Friday 8:00 a.m. - 6:00 p.m. (EST).
Saturday 8:30 a.m. - 4:30 p.m. (EST).
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances.
■ Referrals to local dealers.
For service in Canada
Call 1-800-807-6777. KitchenAid Canada designated service
technicians are trained to fulfill the product warranty and provide
after-warranty service, anywhere in Canada.
For further assistance
If you need further assistance, you can write to KitchenAid
Canada with any questions or concerns at:
KitchenAid Canada
Customer Interaction Centre
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.