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Areas of discoloration with metallic
sheen on cooktop surface.
Before You Call Solutions to common problems
Problem Solution
Brown streaks or specks on cooktop
surface.
Metal marks on the cooktop.
Scratches or abrasions on cooktop
surface.
Coarse particles such as salt or hardened soils between cooktop and
utensils can cause scratches. Be sure cooktop surface and bottoms of
utensils are clean before usage. Small scratches do not affect cooking and
will become less visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been
used. Apply the recommended Cooktop Cleaner to the ceramic surface (on
the web visit www.kitchenaid.com for replacement cooktop cleaner, item
number 31464). Buff with a nonabrasive cloth or no-scratch cleaning pad. For
more information see Cooktop maintenance and Cooktop cleaning in the
Care and Cleaning section of this Use & Care Guide.
Cookware with rough bottom was used. Use smooth, flat-bottomed
cookware.
Sliding or scraping of metal utensils on cooktop surface. Do not slide metal
utensils on cooktop surface. Apply the recommended Cooktop Cleaner to the
ceramic surface (on the web visit www.KitchenAid.com for replacement
cooktop cleaner, item number 31464. Buff with a nonabrasive cloth or no-
scratch cleaning pad. For more information see Cooktop maintenance and
Cooktop cleaning in the Care and Cleaning section of this Use & Care Guide.
Boilovers are cooked onto surface. Use razor blade scraper to remove soil. For
more information see Cooktop maintenance and Cooktop cleaning in the Care
and Cleaning section of this Use & Care Guide.
Mineral deposits from water and food. Remove using the recommended
Cooktop Cleaner to the ceramic surface (on the web visit www.kitchenaid.com
for replacement cooktop cleaner, item number 31464). Buff with a nonabrasive
cloth or no-scratch cleaning pad.