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Assistance or Service
Before calling for assistance or service, please check
Troubleshooting. It may save you the cost of a service
call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the
complete model and serial number of your appliance. This
information will help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that
you use only factory specified parts. These factory
specified parts will fit right and work right because they are
made with the same precision used to build every new
KITCHENAID® appliance.
To locate factory specified parts in your area, call us or
your nearest KitchenAid designated service center.
In the U.S.A.
Call the KitchenAid Customer eXperience Center toll free:
1-800-422-1230.
Our consultants provide assistance with:
Features and specifications on our full line of appliances.
Installation information.
Use and maintenance procedures.
Accessory and repair parts sales.
Specialized customer assistance (Spanish speaking,
hearing impaired, limited vision, etc.).
Referrals to local dealers, repair parts distributors and
service companies. KitchenAid designated service
technicians are trained to fulfill the product warranty and
provide afterwarranty service, anywhere in the United
States.
To locate the KitchenAid designated service company in
your area, you can also look in your telephone directory
Yellow Pages.
For further assistance
If you need further assistance, you can write to KitchenAid
with any questions or concerns at:
KitchenAid Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your
correspondence.
Accessories
Accessories U.S.A.
To order accessories, call the KitchenAid Customer
eXperience Center toll free at 1-800-422-1230 and follow the
menu prompts. Or visit our website at www.KitchenAid.com
and click on Accessories. Portable appliances, bakeware,
cookware, gadgets and textiles are also available.
KitchenAid® Stainless Steel Cleaner and Polish
(stainless steel models)
Order Part Number 4396920
KitchenAid® Stainless Steel Wipes
(stainless steel models)
Order Part Number 8212510
Cooktop Cleaner
(porcelain or glass cooktop surfaces)
Order Part Number 31464
Cooktop Protectant
(porcelain or glass cooktop surfaces)
Order Part Number 31463
Cooktop Scraper
(ceramic glass models)
Order Part Number WA906B
Brick Pizza Stone
Order Part Number 4378577
In Canada
Call the KitchenAid Canada Customer eXperience Centre
toll free: 1-800-807-6777.
Our consultants provide assistance with:
Features and specifications on our full line of appliances.
Use and maintenance procedures.
Accessory and repair parts sales.
Referrals to local dealers, repair parts distributors and
service companies. KitchenAid Canada designated
service technicians are trained to fulfill the product
warranty and provide after-warranty service, anywhere in
Canada.
For further assistance
If you need further assistance, you can write to KitchenAid
Canada with any questions or concerns at:
Customer eXperience Centre
KitchenAid Canada
200 - 6750 Century Ave
Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your
correspondence.