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If you experience Possible Causes Solution
Ice and Water (cont.)
The water and ice
dispenser will not
operate properly. (cont.)
A reverse osmosis water filtration
system is connected to the cold
water supply.
A reverse osmosis water filtration system can decrease water
pressure. See “Water Supply Requirements” section.
The water filter may be clogged. Remove the water filter and operate dispenser. If water flow
increases, your filter is clogged and needs to be replaced.
See “Water Filtration System” section.
The water filter is installed incorrectly. Remove the water filter and reinstall. See “Water Filtration
System” section.
The refrigerator door or freezer
drawer is not closed completely.
Close the door or drawer firmly. If it does not close completely,
see “The doors will not close completely” section.
The refrigerator doors were recently
removed.
Make sure the water dispenser wire/tube assembly has been
properly reconnected at the top of the refrigerator door. See
“Refrigerator Leveling and Door Closing” section.
Ice is clogged in the ice storage bin
or ice is blocking the ice delivery
chute.
Remove the ice clogging the storage bin and delivery chute
using a plastic utensil if necessary. Clean the ice delivery chute
and the bottom of the ice storage bin using a warm, damp cloth,
then dry both thoroughly. To avoid clogging and to maintain a
fresh supply of ice, empty the storage bin and clean both the
storage bin and delivery chute every 2 weeks.
Ice bin is difficult to
remove from door.
Ice level in bin may be high and
uneven from normal ice production
and augering of ice during
dispensing.
Dispense 2-3 glasses of ice, then try removing the ice bin.
The ice dispenser
jams while dispensing
crushed ice.
Crushed ice is blocking the ice
delivery chute.
Switch from crushed ice to cubed ice to clear the ice dispenser.
Then switch back to crushed ice.
Water is leaking or
dripping from the
dispenser system.
NOTE: A few drops of
water after dispensing
are normal.
The glass was not held under the
dispenser long enough.
Hold the glass under the dispenser 2 to 3 seconds after releasing
the dispenser lever.
Ice continues to flow
from the dispenser.
NOTE: A few cubes
dispensed after releasing
the dispenser lever is
normal.
The glass was not held under the
dispenser long enough.
Hold the glass under the dispenser 2 to 3 seconds after releasing
the dispenser lever.
Water continues to
drip from the dispenser
beyond the first few
drops.
The refrigerator has just been
installed.
Flushing the water system removes air from the lines which
causes the water dispenser to drip. Flush the water system.
See “Water and Ice Dispensers” section.
The water filter was recently installed
or replaced.
Flushing the water system removes air from the lines which
causes the water dispenser to drip. Flush the water system.
See “Water and Ice Dispensers” section.
There may be a loose water
connection.
Check for water in bottom of refrigerator compartment, hinge
area, or by household connection in back of product.
Water is leaking from the
back of the refrigerator.
The water line connections were not
fully tightened.
See “Connecting the Water” section.
Recently removed the doors and
did not fully tighten water line
connection.
See “Refrigerator Leveling and Door Closing” section.
Crushed or cubed ice
misses the glass when
dispensing ice.
The glass is not held close enough to
where the ice exits the chute.
Hold the glass close to where the ice exits the chute.
First try the solutions suggested here or visit our website at www.kitchenaid.custhelp.com.
TROUBLESHOOTING