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SMART DIAGNOSIS
41
SMART DIAGNOSIS
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Should you experience any problems
with
your refrigerator,
it
has
the
capability
of
transmitting data via your telephone
to
the
LG
service center. This gives you
the
capability
of
speaking directly
to
our trained specialists. The
specialist records
the
data transmitted from
your machine and uses
it
to
analyze
the
issue,
providing a fast and effective diagnosis.
If
you experience problems
with
your
refrigerator, caii1-800-243-0000. Only use
the
Smart Diagnosis feature
when
instructed
to
do
so
by
the
LG
call center agent. The
transmission sounds
that
you
will
hear are
normal and sound similar
to
a
fax
machine.
Smart Diagnosis cannot be activated unless
your refrigerator is connected
to
power.
If
your refrigerator is unable
to
turn on, then
troubleshooting
must
be done
without
using
Smart Diagnosis.
Using
Smart
Diagnosis
First, call1-800-243-0000. Only use
the
Smart
Diagnosis feature
when
instructed
to
do
so
by
the
LG
call center agent.
1 Lock the
display. To lock
the
display,
press and hold
the
Lock button
for
three
seconds.
(If the display has been locked
for
over five minutes, you
must
deactivate
the
lock and then reactivate it.)
•
-
2 Open
the
right refrigerator door.
3
Hold
the
mouthpiece
of
your phone in
front
of
the
spea
leer
that
is
located on
the
right hinge
of
the
refrigerator door,
when
instructed
to
do so
by
the
call center.
4
Press and hold
the
Freezer Temperature
button
for
three seconds
while
continuing
to
hold your phone
to
the speaker.
5
After
you hear three beeps, release
the
Freezer Temperature button.
6 Keep the phone in
place until the tone
transmission has finished. This takes about
15 seconds, and
the
display
will
count
down
the time. Once
the
countdown is
over and
the
tones have stopped, resume
your conversation
with
the
specialist,
who
will then be able
to
assist you
in
using the
information transmitted
for
analysis.
0 NOTE
--------..
• For
best
results. do
not
move
the
phone
while
the
tones are being transmitted.
•
lfthe
call center agent is
not
able
to
get
an
accurate recording
of
the data, you
may be asked
to
try
again.
0 NOTE
--------..
•
Call
quality differences
by
region may
affect
the
function.
• Use
the
home telephone
for
better
communication performance,
resulting
in
better service.
• Bad call quality may result in poor data
transmission
from
your phone
to
the
machine,
which
could cause Smart
Diagnosis
to
not
work
properly.
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