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6.4 Customer service
First check whether you can correct the fault yourself by refer-
ence to the list (see Malfunction). If this is not the case, please
contact the customer service whose address is given in the en-
closed customer service list.
WARNING
Risk of injury if repair work is not carried out professionally!
u
Have any repairs to and intervention in the appliance and
mains power cable, which are not expressly mentioned in the
(see Maintenance) carried out by the customer service only.
u
Read the appliance
designation
Fig. 14 (1)
,
service No.
Fig. 14 (2)
and serial No.
Fig. 14 (3)
off the type
plate located inside the
appliance on the left-
hand side.
Fig. 14
u
Notify the customer service, specifying the fault, appliance
designation
Fig. 14 (1)
, service No.
Fig. 14 (2)
and serial No.
Fig. 14 (3)
.
w
This will help us to provide you with a faster and more accurate
service.
u
Keep the appliance closed until the customer service arrives.
w
The food will stay cool longer.
u
Pull out the mains plug (not by pulling the connecting cable)
or switch off the fuse.
7 Malfunction
Your appliance is designed and manufactured for a long life span
and reliable operation. If a malfunction nonetheless occurs dur-
ing operation, check whether it is due to a handling error. In this
case you will have to be charged for the costs incurred, even
during the warranty period. You may be able to rectify the follow-
ing faults yourself:
Appliance does not work.
→
The appliance is not switched on.
u
Switch on the appliance.
→
The power plug is not properly inserted in the wall socket.
u
Check power plug.
→
The fuse of the wall socket is not in order.
u
Check fuse.
The compressor runs for a long time.
→
The compressor switches to a low speed when little cold is
needed. Although the running time is increased as a result,
energy is saved.
u
This is normal in energy-saving models.
→
SuperCool is activated.
u
The compressor runs for longer in order to rapidly cool the
food. This is normal.
A bubbling and gurgling noise
→
This noise comes from the refrigerant flowing in the refriger-
ation circuit.
u
The sound is normal.
A quiet clicking noise
→
The noise is produced whenever the refrigeration unit (motor)
automatically switches on or off.
u
The sound is normal.
A hum. It is briefly a little louder when the refrigeration unit
(the motor) switches on.
→
The refrigeration increases automatically when the Super-
Cool function is activated, fresh food has just been placed in
the appliance or the door has been left open for a while.
u
The sound is normal.
→
The ambient temperature is too high.
u
Solution: (see 1.1)
A low hum
→
The sound is produced by air flow noise of the fan.
u
The sound is normal.
Vibratory noise
→
The appliance is not standing firmly on the floor. As a result,
adjoining units or objects are set into vibration by the running
refrigeration unit.
u
Move the appliance away a little and align it using the adjust-
able feet.
u
Move bottles and containers apart.
The temperature display indicates: F0 to F9
→
There is a fault.
u
Contact the customer service (see Maintenance).
DEMO shines in the temperature display.
→
The demo mode is activated.
u
Contact the customer service (see Maintenance).
The temperature is not cold enough.
→
The door of the appliance is not properly closed.
u
Close the door of the appliance.
→
Insufficient ventilation.
u
Clear ventilation grilles.
→
The ambient temperature is too high.
u
Solution: (see 1.1) .
→
The appliance was opened too frequently or for too long.
u
Wait until the appliance reaches the required temperature it-
self. If not, contact the customer service. (see Mainte-
nance).
→
The temperature is incorrectly set.
u
Set to a colder temperature and check after 24 h.
→
The appliance is too close to a heat source.
u
Solution: (see Putting into operation).
The interior light is not on.
→
The appliance is not switched on.
u
Switch on the appliance.
→
The door was open longer than 15 min.
u
The interior light automatically switches off if the door has
been open for about 15 min.
→
If the interior light is not on but the temperature display is lit,
the bulb is faulty.*
u
Change the bulb: (see Maintenance)*
→
The LED interior lighting is faulty or the cover is damaged:*
WARNING*
Risk of injury due to electric shock!
Live parts are located under the cover.
u
Have the LED interior light changed or repaired only by the
customer service or by specialized personnel trained for the
purpose.
WARNING*
Danger of injury due to laser radiation, class 1M.
u
Do not look inside when the cover is open.
Malfunction
10