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System Overview Chapter 2 41
System Overview
Features included with CallPilot
The following features are included with CallPilot for BCM50:
Voicemail
The Voicemail feature records messages and stores them in a mailbox for easy retrieval. Business
telephones on your system can have their own mailbox and greeting. Information can be
distributed quickly to departments and workgroups.
Auto Attendant
Auto Attendant is the CallPilot answering service that answers your business calls promptly, 24
hours a day, with a company greeting, plays a list of options to callers, and performs call-routing
functions in response to caller selections.
Custom Call Routing (CCR)
Custom Call Routing enhances the Auto Attendant menu with customized menus and information
messages. With CCR, you can determine the menu options and record the voice prompts that guide
callers along call paths.
Fax Answering
Fax Answering lets outside callers send faxes to the main site telephone number. Fax Answering is
available even if you do not have the Fax option installed on your system. With Fax Answering, a
fax call that arrives through the Auto Attendant or CCR transfers to a specified extension.
CallPilot options
CallPilot has options that enhance your office communications. You need a keycode to enable a
CallPilot option. Contact your vendor if you want to purchase a software authorization code.
Message networking
Message networking links your BCM50 system with other voice-mail systems and allows the
exchange of voice messages between users at different sites. CallPilot supports Voice Profile for
Internet Mail (VPIM) and Audio Messaging Interchange Specification (AMIS) networking.
For more information, see the CallPilot Message Networking Set Up and Operation Guide.
Fax
Fax is a CallPilot option that enhances your office communications by providing incoming and
outgoing fax capability (two ports only). With Fax, callers can send and retrieve fax messages as
easily as they send and retrieve voice messages. The Fax option includes Fax Mail, Fax On
Demand, and Fax Overflow. Fax Answering is available even if you do not have the Fax option
installed on your system.