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Getting started Chapter 1 7
System Overview
Related publications
This section provides a list of additional documents. To locate specific information, you can refer
to the Master Index of BCM50 Library.
Unified Messaging Configuration Guide (NN40080-501)
CallPilot Fax Set Up and Operation Guide (NN40080-301)
CallPilot Message Networking Set Up and Operation Guide (NN40090-301)
Personal Call Manager User Guide (NN40020-103)
Contact Center Set Up and Operation Guide (NN40040-301)
LAN CTE Configuration Guide (NN40020-602)
Call Detail Recording System Administration Guide (NN40020-605)
How to get help
This section explains how to get help for Nortel products and services.
Getting Help from the Nortel Web site
The best way to get technical support for Nortel products is from the Nortel Technical Support
Web site:
www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and tools to address issues
with Nortel products. More specifically, the site enables you to:
• download software, documentation, and product bulletins
• search the Technical Support Web site and the Nortel Knowledge Base for answers to
technical issues
• sign up for automatic notification of new software and documentation for Nortel equipment
• open and manage technical support cases
Getting Help over the phone from a Nortel Solutions Center
If you don’t find the information you require on the Nortel Technical Support Web site, and have a
Nortel support contract, you can also get help over the phone from a Nortel Solutions Center.
VoIP Voice over Internet Protocol
VPIM Voice Profile for Internet Mail
Acronym Description