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5
System Overview
Chapter 1
Getting started
About this guide
This system overview gives a high-level understanding of the core capabilities and features of the
Business Communications Manager 50. In addition, it indicates what capabilities and features are
not supported with the BCM50.
Audience
This overview is for installers, network administrators, and anyone else who is interested in the
BCM50.
Acronyms
Following is a list of acronyms used in this guide.
Acronym Description
ADID Analog Direct Inward Dial
AMIS Audio Messaging Interchange Specification
APAC Asia Pacific
BCM Business Communication Manager
BRI ISDN Basic Rate Interface
CALA Caribbean and Latin America
CC Contact Center
CCR Custom Call Routing
CDC Compact Daughter Card
CDR Call Detail Records
CIM Common Information Model
CTI Computer Telephony Integration
DMTF Distributed Management Task Force
EU European Union
FR Frame Relay
FRU Field Replacable Unit