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This chapter summarises the most common problems you could encounter
with the machine. If you cannot nd the solution to your problem, you can
nd more solutions at www.philips.com/support. If you still cannot solve
the problem, contact the Consumer Care Centre in your country (see
chapter ‘Guarantee and service).
Problem Solution
The SENSEO
®
machine
does not produce good
or enough frothed milk.
1.The milk container unit may be dirty. Clean the milk container unit by
following the instructions in chapter ‘Cleaning the milk container unit’, section
‘Cleaning all parts after the last use of the day’. We advise you to clean the
milk container unit in the dishwasher.
2.You may have used milk that is not cold enough. If the milk temperature
is above the 8°C, the machine uses less milk. Make sure you use cold milk
straight from the refrigerator (5-8°C).
3. You have used another type of milk than cow’s milk (e.g. rice or soy milk.
These kinds of milk do not produce high-quality frothed milk. To get the best
frothed milk, we advise you to use semi-skimmed cow’s milk.
Steam escapes from
the SENSEO
®
machine
during the brewing or
cleaning cycle.
1. When you brew a coffee variety with milk, some steam may escape from
the machine. To ensure a perfect cup of coffee and to minimise steaming, ll
the milk container up to the required level for the coffee variety.
2. You may have forgotten to ll the milk container before brewing a coffee
variety with milk. Fill the milk container up to the required level for the coffee
variety.
3. Perhaps the milk tube is not connected to the milk container lid. Connect
the milk tube to the milk container lid. Make sure you push the milk tube far
enough onto the connector so that the holes in the connector are covered.
4. Perhaps the milk container unit is dirty. Clean the milk container
unit thoroughly as described in chapter ‘Cleaning the milk container unit’. We
advise you to clean the milk container unit in the dishwasher.
5. Perhaps you did not push the milk container far enough into the machine.
Make sure that the milk container is placed properly by pushing down the
milk container lever as far as possible (‘click’). This is necessary to ensure
proper frothing results.
6. You may have pressed the CLEAN/CALC CLEAN button to ush the milk
container unit without putting water in the milk container rst. Make sure
you always ll the milk container with water for ushing. During the ushing
process, some steam always escapes from the machine for thorough cleaning
of the milk container unit.
7. You may have lled the milk container with warm water for ushing. Fill the
milk reservoir with cold water.
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