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Problem Solution
There is some milk left
in the milk container
after brewing a coffee
variety with milk.
1. It is normal that there is some milk left in the milk container after you have
brewed a coffee variety with milk. This extra milk is required to ensure high-
quality frothed milk.
2. Perhaps you lled the milk container beyond the level required for the
coffee variety you wanted to brew.
3. You may have used milk that is not cold enough. If the milk temperature
is above the 8°C, the machine uses less milk. Make sure you use cold milk
straight from the refrigerator (5-8°C).
The coffee varieties
with milk are not hot
enough.
1. It is normal that a coffee variety with milk is less hot than a cup of normal
black coffee, as the milk is heated to a lower temperature to ensure high-
quality frothed milk.
2. You can preheat the cups with hot water to keep the coffee hot longer. The
best way to do this is by pressing the 1-cup button qwithout using a coffee
pod.
3. You may have used cups that are too large, which cause the coffee to get
cold more quickly. We advise you to use a 180ml cup for cappuccino, a 260ml
cup for latte macchiato and a 220ml cup for caffè latte.
The SENSEO
®
machine
splatters when it brews
a coffee variety with
milk.
You may have used milk that is too warm. Make sure you use cold milk
straight from the refrigerator (5-8°C).
The CALC CLEAN
indicator lights up
continuously.
The CALC CLEAN indicator goes on when you need to descale the
machine. This happens after 1000 cups of SENSEO
®
black coffee or 250 cups
of cappuccino, latte macchiato or caffè latte have been brewed. To descale
your SENSEO
®
machine, follow the instructions in chapter ‘Descaling’. The
CALC CLEAN indicator goes out after the descaling procedure has been
performed correctly and the Calc-Clean tool has been removed.
I pressed the CLEAN/
CALC CLEAN button,
but the machine does
not work.
1. If you want to ush the milk container unit, make sure you have lled
the milk container with cold water and you have inserted the milk container
unit properly into the machine.
2. If you want to descale the machine, make sure the Calc-Clean tool is
placed correctly. See chapter ‘Descaling’ for more details.
3. Perhaps the machine is still heating up (the light ring around the on/off
button ashes slowly). The machine needs some time to heat up before
descaling is possible.
The descaling cycle
lasted only 5 minutes.
The descaling cycle was probably interrupted. This can have several causes: 1)
You pressed the on/off button during the descaling cycle 2) You removed the
water reservoir during the descaling cycle 3) You did not place the Calc-Clean
tool correctly or removed it from the machine during the descaling cycle.
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