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54
ENGLISH
TROUBLESHOOTING
This chapter summarizes the most common problems you could encoun-
ter with your machine.
If you are unable to solve the problem with the information below, visit
www.philips.com/support for a list of frequently asked questions or
contact the Philips Saeco hotline in your country.
The contact details can be found in the warranty booklet packed sepa-
rately or on www.philips.com/support.
Machine actions Causes Solutions
The machine does not turn on. The machine is not connected to the electric
network.
Connect the machine to the electric network.
The drip tray gets lled although no
water is drained.
Sometimes water is drained automatically by
the machine into the drip tray to manage the
rinsing of the circuits and ensure optimum
machine performance.
This is a standard operating procedure.
The red
icon is always displayed on
the machine.
The co ee grounds drawer was emptied with
the machine o .
The co ee grounds drawer must always be emp-
tied with the machine on. Wait until the
icon is displayed before re tting the drawer.
Co ee is not hot enough. The cups are cold. Preheat the cups with hot water.
No hot water or steam is dispensed. The hole of the steam wand is clogged. Clean the hole of the steam wand using a pin.
Make sure that the machine is o and
has cooled down before performing this
operation.
Automatic Milk Frother is dirty (if supplied). Clean the Automatic Milk Frother.
Co ee does not have enough crema.
(See note)
The blend is unsuitable, co ee is not freshly
roasted or the grind is too coarse.
Change co ee blend or adjust the grind as
explained in the section “Adjusting the Ceramic
Co ee Grinder”.
The machine takes a long time to warm
up or the amount of water dispensed
from the wand is too little.
The machine circuit is clogged by limescale. Descale the machine.
The brew group cannot be removed. The brew group is out of place. Turn on the machine. Close the service door. The
brew group automatically returns to the initial
position.
The co ee grounds drawer is inserted. Remove the co ee grounds drawer before
removing the brew group.
There is a lot of ground co ee under
the brew group.
Co ee is not suitable for automatic machines. It may be necessary to change the type of co ee
or the co ee grinder settings.