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WARRANTY INFORMATION
© Polycom, Inc. 55 VORTEX EF2241 Reference Manual
W
ARRANTY
I
NFORMATION
What is covered Any defect in materials or workmanship.
For how long Two years.
What we will do If your Vortex EF2241 product is defective and returned within two years of the date
of purchase, we will repair or, at our option, replace it at no charge to you.
If we repair your Vortex product, we may use new or reconditioned replacement parts.
If we choose to replace your Vortex product, we may replace it with a new or recondi-
tioned one of the same or similar design. The repair or replacement is warranted for
either (a) 90 days or (b) the remainder of the original two-year warranty period,
whichever is longer.
Limitations Polycom shall not be responsible for special, incidental, indirect, or consequential
damages resulting from any breach of warranty, or under any other legal theory,
including but not limited to loss of profits, downtime, goodwill, damage to or replace-
ment of equipment and property, and any cost of recovering, reprogramming, or
reproducing any program or data stored in or used with Vortex products.
Some states do not allow limitations on how long an implied warranty lasts, or the
exclusion of incidental or consequential damages, so the above exclusions or limita-
tions may not apply to you.
What we ask you
to do
To obtain warranty service for your Vortex product, call us at (800) 932-2774 or fax
us at (404) 892-2512 and we will issue a Return Material Authorization number
(RMA#). Use the original packaging materials to return the product. Ship the product
prepaid to:
Polycom Installed Voice Business Group
Attention: Warranty Repair
RMA# (Must be on package)
1720 Peachtree Street NW, Suite 220
Atlanta, Georgia 30309-2439 USA
Please be sure to include your name, company, address, phone number, and a descrip-
tion of the problem. After repairing or replacing your Vortex product, we will ship it
to you via a surface carrier of our choice at no cost to you. If you wish it shipped via a
specific carrier at your cost, you must arrange it when you obtain the RMA#.
Repair or replacement of your Vortex product is your exclusive remedy.