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66_ Troubleshooting
troubleshooting
TROUBLESHOOTING
Samsung works hard to ensure that you don’t have problems with your new electric range. If you run into
unexpected trouble, look first for a solution in the table below. If, after trying the suggested solution, you’re
still having trouble, call Samsung at 1-800-SAMSUNG (1-800-726-7864).
PROBLEM POSSIBLE CAUSE SOLUTION
The range is not
level.
The appliance has been installed
improperly.
Place the oven rack in the center of the •
oven. Place a level on the oven rack.
Adjust the leveling legs at the base of the
range until the oven rack is level.
Insure the floor is level and strong and •
stable enough to adequately support the
range.
The floor is sagging or sloping. Contact a carpenter to correct the •
situation.
The kitchen cabinets are not
properly aligned and make the
range appear to be not level.
Insure the cabinets are square and provide •
sufficient room for installation.
The appliance
must be accessed
for servicing and
cannot be moved
easily.
The kitchen cabinets are not
square and are too tight around
the appliance.
Contact a builder or installer to make the •
appliance accessible.
The carpet is interfering with
movement of the range.
Provide sufficient space so the range can •
be lifted over the carpet.
The oven control
beeps and displays
an F error code.
You have a function error code.
CODE CAUSE
-SE- Shorted key
E-27 Oven sensor opened
E-28 Oven sensor shorted
E-08 Oven heating error
E-0A Oven heating over
E-0E Door locking error
E-54 Communication error
(Oven main - HYB30M)
E-55 Communication error
(Oven main - Touch PCB)
E-56 Communication error
(Cooktop error)
Press the • CLEAR/OFF pad and restart
the oven. If the problem persists,
disconnect all power to the range for at
least 30 seconds and then reconnect the
power. If this does not solve the problem,
call for service.