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The message of
Privacy mode
appears and
no video is
displayed.
The Company supports the privacy policy or mode for protecting
your privacy. The Privacy mode can be set using the button on
the side of the product. (See page 7 of the manual)
In Privacy mode, neither camera video will be displayed nor is it
transferred outside.
To release the Privacy mode, press the same button again.
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The video from
the camera is
temporarily lost.
The video from the camera will be affected by the illumination of
the installation site of the camera. This is why the video from the
camera looks lost if the camera is installed in a low illumination
environment.
The video from the camera can be delayed according to a
network delay. Please check if the camera is installed in a place of
proper wireless Internet communications.
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No sound is
output from the
video.
Adjust the volume of the microphone or audio sound in the Setup
page of the camera.
Click the Voice icon in the video playback page, or check if the
voice is turned On in your smart phone app.
Depending on the policy of the Internet service provider, the
sound output may not be supported. (in either 3G UDP or Relay
mode)
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I forgot my
Private key.
You must create a new private key.
Press and hold the Privacy button in the rear of the product for at least 5
seconds to reset to the factory default.
After the factory reset, access the camera and set the Private key again.
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I want to change
my password
and/or email
address.
After logging in, move to the “My account” page, select an
item (password and/or email address) and make changes as
necessary.
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