C H A P T E R 6
Troubleshootingyour roomsystem
44
Power
light
Touch
system
status
light
Interactive flat
panel status
Issues Solutions
Solid
amber
Off Standbymode Theinteractiveflatpanel
doesn’tturn onwhen you
enter theroom.
l Enablepresencedetection(see
page56for smallandlarge
roomsorpage62for medium
rooms).
l Reducetheroomtemperatureto
increasethedifferencebetween
theambienttemperatureand
human bodytemperature.
l Movecloserto theinteractiveflat
panelsor makebigger motions.
l Removeanyglass,acrylicor
other materialbetweenyouand
thepresencedetectionsensors.
Theinteractiveflatpanels
areturningonafter they’ve
beenturned off.
l Increasethere-enabletime,
whichisthetimebetweenwhen
youexittheroomandwhenthe
presencedetectionsensorsstart
detectingmotionagain.
l Closeanyblindsor shadesto
preventsunlightfromhittingthe
presencedetectionsensors.
Theinteractiveflatpanels
areturningonwhenpeople
aren’tpresent.
l Removesourcesofmajor
temperaturefluctuation
(humidifier emission,air
conditioning,heatingsystem).
l Closeanyblindsor shadesto
preventsunlightfromhittingthe
presencedetectionsensors.
Solid
green
Flashing
amber
(quickly)
Turningon The statuslightcontinues
flashingamber (quickly)for
more thanoneminute.
Usingthe interactiveflatpanel’s
power switch,turnoffthe
interactiveflatpanel,waitafew
minutesandthenturnthe
interactiveflatpanelbackon.
Solid
green
Flashing
amber
(slowly)
Updatingfirmware Thestatuslightcontinues
flashingamber (slowly)for
more thanfiveminutes.
Usingthe interactiveflatpanel’s
power switch,turnoffthe
interactiveflatpanel,waitafew
minutesandthenturnthe
interactiveflatpanelbackon.
Solid
green
Flashing
green
OR
Solid
green
Onwithno touch
control
There’snotouchcontrol. l UseSMARTBoardDiagnostics,
whichisavailablefrom
SMARTSettings(seepage 50),
totroubleshootthe issue.
l Ensurethatthe USBcableis
connectedasshowninthe
installationinstructions(seepage
7).
Solid
green
Solid
green
Onwithtouchcontrol Thedisplayisblank. l PressINPUT ontheinteractive
flatpanel’sremotecontroluntil
youselectHDMI3/PC.
l Ensurethatthe HDMIcableis
connectedasshowninthe
installationinstructions(seepage
7).