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Troubleshooting
Bluetooth Technology
What should I do if other Bluetooth devices cannot discover my computer?
❑ Make sure both devices have the Bluetooth feature enabled.
❑ If the Bluetooth indicator is off, turn on the WIRELESS switch.
❑ You cannot use the Bluetooth functionality when your computer is in a power saving mode. Return to normal mode, then
turn on the WIRELESS switch.
❑ Your computer and the device may be too far apart. Wireless Bluetooth technology works best when the devices are within
33 feet (10 meters) of each other.
Why can't my computer discover other Bluetooth devices?
If the connected device is also connected to other devices, it may not appear in the Bluetooth utility software or you may not
be able to communicate with the device.
What should I do if I cannot find the Bluetooth device with which I want to communicate?
❑ Check that the Bluetooth functionality of the device with which you want to communicate is on. See the other device's
manual for more information.
❑ If the device with which you want to communicate is already communicating with another Bluetooth device, it may not be
found or it may not be able to communicate with your computer.
❑ To allow other Bluetooth devices to communicate with your computer, right-click the Bluetooth icon on the taskbar and
select Options from the menu to open the Options window. Then, check if proper security modes are selected on the
Security tab. For details on the security modes, see the help file on the Bluetooth utility software.
For more information on the Bluetooth Device window, see Communicating with Another Bluetooth Device (page 69).