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TROUBLESHOOTING
If your refrigerator or freezer is not operating
properly, use the following troubleshooting
g
uide before calling your Sub-Zero authorized
service center. This guide will save you time
and trouble and may help you avoid the
e
xpense of a service call.
SERVICE is illuminated in the Control
Center display panel
The microprocessor has sensed a problem
with the operating system. There may be
instructions in the Control Center display
panel to solve the problem. If not, call the
Sub-Zero Customer Service Department at
800-222-7820.
SERVICE is flashing in the Control Center
display panel
This may indicate that the condenser needs
cleaning. Follow the Condenser Cleaning
procedure outlined on page 22.
This happens when one or more of the
sections runs too long. A temperature
sensor may be faulty. If this occurs, turn the
unit off with the
UNIT ON/OFF
key pad
and then restart by depressing the key pad
again. If SERVICE is still flashing, call the
Sub-Zero Customer Service Department at
800-222-7820.
SERVICE and ICE ar
e both flashing in the
Control Center display panel
This occurs when the solenoid valve for
the ice maker is activated too long. Check
for excess water near the ice maker. If you
see excess water, turn off the water at the
shut-off valve and call for service. If there is
no excess water, turn the unit off and back
on to reset and see if this corrects the
problem. If the problem continues, call the
Sub-Zero Customer Service Department at
800-222-7820.
Refrigerator/Freezer is not running
Is there electrical power to the unit?
Is the home circuit breaker or fuse off?
Is the refrigerator/freezer control on?
Is the condenser area clean?
H
as a door or drawer been left open for an
extended period? Be sure that food is not
obstructing proper door or drawer closing.
If the unit is still not running, it may be in
defrost mode.
Wait 30 minutes and try to restart again.
Refrigerator/Freezer is warmer than usual
Is the control set properly?
Is the condenser area clean?
Has a door or drawer been left open for an
extended period? Be sure that food is not
obstructing proper door or drawer closing.
Has a large amount of food been added
recently?
Refrigerator/Freezer runs for long periods
of time
Is the condenser area clean?
Has
a door or drawer been left open for an
extended period? Be sure that food is not
obstructing proper door or drawer closing.
Has a lar
ge amount of food been added
recently?
On hot days and in warm room tempera-
tures, the motor runs longer.
There may be normal operation noises
related to refrigerant circulation, fan opera-
tion, ice maker operation, defr
ost cycle or
compressor operation.
TROUBLESHOOTING GUIDE