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There is no ice
Is the ice bucket in position?
Is the ice maker turned on?
Is SERVICE ICE flashing in the Control
C
enter display panel? See Visual Service
Display, page 13.
Is the water supply connected?
There is an odor inside the unit
Clean the unit thoroughly.
Cover all food tightly.
Clean the unit drain pipe.
Clean the drain pan.
Light bulb needs to be replaced
See Lighting Information, page 24.
You need product information
Call the Sub-Zero Customer Service Depart-
ment at 800-222-7820 or visit our website,
subzer
o.com, for planning, installation and
product information.
You need service
Check the model and serial number of
your unit on the plate located at the top of
the side frame, inside the unit, close to the
hinge. Call your Sub-Zero authorized
service center, contact your dealer or the
Sub-Zero Customer Service Department,
P. O. Box 44130, Madison, WI 53744-4130,
800-222-7820. You may also check the
service center locator on our website,
subzero.com.
TROUBLESHOOTING
Refrigerator/Freezer is frosted up
Has a door or drawer been left open for an
extended period? Be sure that food is not
o
bstructing proper door or drawer closing.
Are door(s) and/or drawer closing and
sealing properly? Contact your dealer if
door(s) are not adjusted properly. NOTE:
When opening the freezer drawer, you may
notice a side-to-side motion in the drawer.
This motion is normal, with the tolerance
built into the drawer slides. When the
drawer is closed it will automatically adjust
and close with correct alignment.
You hear unusual noises
These noises may be normal operating
sounds related to refrigerant circulation, fan
operation, ice maker operation, defrost
cycle or compressor operation. Noises may
be more noticeable when door(s) are open.
You hear occasional buzzing
Is the water supply connected to ice maker
and turned on?
Condensation forms inside the unit
This is normal during periods of higher
humidity (summer) and with fr
equent door
openings.
Are door(s) and/or drawer closing and
sealing properly?
Condensation forms outside the unit
During periods of high humidity, some
condensation may appear on outside
sur
faces. The condensation will disappear
when the humidity dr
ops. Be sur
e that
door(s) and/or drawer are closing and
sealing pr
operly. If condensation persists,
contact your Sub-Zero authorized ser
vice
center.
Outside of the freezer section heats up
Clean the condenser area.
TROUBLESHOOTING GUIDE
Shut off power to the unit at the circuit
breaker before replacing light bulbs. Wear
protective gloves when handling bulbs.