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Eliminating minor faults yourself
Before you call customer service:
Please check whether you can eliminate the fault yourself based on the following information.
Customer service will charge you for advice even if the appliance is still under guarantee!
Appliance
Customer service
Before you call customer service, see the chapter
entitled "Rectifying minor faults yourself".
After checking according to the chapter entitled
"Rectifying minor faults yourself", additional help can be
requested by calling the Thermador Customer
Interaction Center, 1-800-735-4328 (toll-free), from
anywhere in the USA.
In Canada contact your Thermador customer service or
call 1-800-735-4328.
Note down the following information about your fridge-
freezer so that you have it ready and can be better
assisted if you require help or customer service.
Fault Possible cause Remedial action
Appliance has no refrigeration
capacity.
The light does not work.
The display does not illumi-
nate.
Appliance has been switched off. Press the On/Off button.
Power failure. Check whether the power is on.
The fuse has been switched off. Check the fuse.
The mains plug has not been inserted
properly.
Check whether the mains plug is secure.
The refrigeration unit
is switching on more fre-
quently and for longer.
Appliance opened frequently. Do not open the appliance unnecessarily.
The ventilation openings have been
covered.
Remove obstacles.
The light (LED) does not work. The LED lamp is defective. Call customer service.
Light switch is jammed. Check whether it can be moved.
Display indicates “E..”. Electronics have detected a fault. Call customer service.
Display indicates “LOW-
POWER”.
The mains voltage falls below
the permitted limiting value.
When the mains voltage reaches
the stipulated value again, the warning mes-
sage goes out. If the warning message lasts
for longer, inform the energy supply com-
pany.
Dealer’s name:
Address:
Telephone number:
Purchase date:
Model number:
FD Nr.:
Serial number
Type