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Warranty
The limited warranty from BSH Home Appliances in this
limited product guarantee applies only
to the Thermador fridge-freezers (the “Product”) which
you, as first purchaser have bought, if the product: (1)
was purchased for normal (not commercial) use in
the household and was always and exclusively used for
normal household purposes; (2) was purchased as
a new appliance in a shop (not as an exhibit, “as is”
or as a return) and not for resale or for commercial use;
and (3) was purchased in the United States or Canada
and has never left the country in which it was originally
purchased.The warranties listed here apply only
to the first purchaser of the product and are not
transferable.
Remember to return your registration card; although it
is not required for services within the scope of
the warranty, it provides Thermador with the best
means of contacting you in the unlikely event of
a safety warning or a product recall.
Period of validity of the warranty: Thermador
guarantees that the product is free of material and
production faults for a period of 365 days from
the date of purchase.This period starts on the day of
purchase and will not be postponed, suspended,
extended or replaced for any reason. Repair/
replacement as exclusive remedy: During this
warranty period Thermador or one of its authorized
customer service providers will repair your product free
of charge (subject to certain restrictions listed here) if it
turns out that your product has a material or production
fault. If an appropriate number of attempts have been
made to repair your product, Thermador will replace
your product (later models may be made available
to you for an additional fee at the sole discretion of
Thermador). All removed parts and components are
the property of Thermador at its sole discretion. For
the purpose of this warranty all replaced and/or
repaired parts will receive the identity of the original
parts, and this warranty will not be extended with
regard to these parts.
Thermador’s sole liability and responsibility, based on
this warranty, consists of repairing the factory-defective
product involving a customer service provider
authorized by Thermador during normal business
hours. For reasons of safety and with regard
to damage, Thermador strongly recommends that you
do not attempt to repair the product yourself or have it
repaired by a non-authorized customer service;
Thermador is not liable for repairs or work performed
by a non-authorized customer service. If you decide
to have the product repaired by somebody other than
an authorized customer service, THIS WARRANTY WILL
BE AUTOMATICALLY VOIDED. Authorized customer
service providers are those persons or companies
which have been specially trained on Thermador
products and which, in the opinion of Thermador, have
an excellent reputation concerning their customer
service and their technical skills (note: these are
independent persons/companies, there are no agents,
partners, subsidiary companies or representatives of
Thermador).
Irrespective of this, Thermador accepts no liability or
responsibility for the product if it is in a remote location
(more than 160 km from an authorized customer
service) or in an inaccessible, dangerous, threatening
or insidious place, in such surroundings or such an
environment; in such a case Thermador would, if you
so wish, bear the costs for labor and materials as well
as for transportation to the nearest authorized customer
service, but you would have to bear the costs for
transportation or other extra charges of the customer
service company if the latter has already expressed its
willingness to accept the order.
Extension of the limited warranty:
Thermador also offers the following, limited warranties:
■ 2-year limited warranty: Thermador will repair or
replace all components which have proven material
or production faults (without labor costs).
■ 5-year limited warranty on electronics: Thermador will
repair or replace all microprocessors or PCBs which
have proven material or production faults (without
labor costs).
■ Lifetime warranty against rusting of stainless steel
parts: Thermador will repair or replace all
components which have proven material or
production faults (without labor costs).
Expired warranty: Thermador is neither legally nor in
any other way obliged to make concessions of any kind
after the warranty period has elapsed, this also applies
to repairs, pro-rata charging or product replacement.
Exclusion of warranty: The warranty described here
excludes all defects and damage which are not based
directly on faults on the part of Thermador; this also
includes the following cases: (1) Use of the product in
other than the normal, usual and designated way
(including inter alia any form of commercial utilization,
use or storage of a domestic appliance outdoors, use
of the product in conjunction with aircraft or watercraft);
(2) Conscious misconduct, negligence, misuse,
carelessness, disregard, improper handling,
inadequate maintenance, faulty or negligent installation,
tampering, non-observance of the instructions for use,
incorrect operation, work performed by unauthorized
customer service (including in-house repairs or testing
the inner life of the appliance); (3) Adjustments,
changes or modifications of any type; (4) Non-
observance of electrical, sanitary or building
regulations, provisions or laws of the state, country,
region, city or district, including installation of
the product not in accordance with local fire protection
and building provisions and regulations; (5) Normal
wear, spilled food, liquids, accumulation of grease or
other substances which collect on, in or around
the product; and (6) External, natural and/or
environmental forces and factors, e.g. rain, wind, sand,
floods, fires, mudslides, frost, excessively high humidity
or prolonged load due to humidity, lightning, power
failures, structural failure of the appliance environment,
as well as cases of force majeure. Thermador is not at
all liable for environmental damage, e.g. to cupboards,
floors, ceilings and other structures or objects near
the product. Also excluded from the warranty are
scratches, kinks, minor dents und cosmetic damage
to outer surfaces and exposed parts, products on
which the serial number was changed, disguised or