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Troubleshooting Tips
20
TROUBLESHOOTING TIPS
To help ensure troubleshooting accuracy and to
minimize the time your oven is down, please
follow the steps below regarding:
o
Recording the serial number
o
Recording error messages
o
Checking the fault log
o
Common issues and solutions
Recording the Serial Number
1. Ensure the oven is cooling down or off.
2. Press and hold the key for 1 second.
3. Press the key to view the next menu screen.
4. Press the “S/N” soft key (bottom right).
5. Write down the serial number and have it ready
when speaking with Customer Support.
6. Press the / key to exit.
Recording Error Messages
If the screen displays a message when a problem
occurs, write down the message and have it ready
to reference when speaking with Customer Service.
Checking the Fault Log
Before calling Customer Support, write down any
faults the oven has logged. To check the fault log:
1. Ensure the oven is cooling down or off.
2. Press and hold the key for 1 second.
3. Press the soft key (middle left).
4. Write down the number of times each fault (F1–
F8) has occurred.
5. Press the / key to exit.
Common Issues and Solutions
CAUTION: When troubleshooting issues
with the oven, follow all safety instructions
(page i).
The table on page 21 lists some common issues and
possible solutions. If additional help is required,
contact Customer Service at 1-800-90TURBO,
+1 214-379-6000, or your Authorized Distributor.