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TROUBLESHOOTING
19
Troubleshooting
The following is a list of fault codes and error messages, along with the possible problem(s) that the oven
may be experiencing. Please attempt the recommended action before calling Customer Support
(800.90TURBO, +1 214.379.6000) or your Authorized Distributor.
NOTE:
Any fault codes listed in
bboolldd
will terminate a cook cycle upon discovery. F6 will not terminate a
cook cycle; however, it will alert the user of a possible air circulation problem.
WARNING: Food, oven door, and oven cavity are hot! Use extreme caution when troubleshooting
the issues below.
Issue Possible Cause(s) Resolution
No power to
oven.
- Oven is not plugged in.
- Main circuit breaker is tripped.
- Plug oven in.
- Verify wall circuit breaker is on. Reset
breaker and then power oven back on.
Oven is not
warming up
properly.
- Oven is in OFF state.
- Door is not closed.
- Oven has been switched off at
the main circuit breaker.
- High-limit thermostat tripped
- Press the “On/Off” soft key.
- Close the cook cavity door.
- Place the oven in the
OFF state and unplug
the oven – leave for two minutes. Re-plug
in the oven, switch on the isolator/main
power supply, and press “On/Off” key.
- Press the button located in the bottom-
left corner of the oven rear wall to reset
the high-limit thermostat.
Display reads
“Oven Door
Open” and alarm
sounds.
- Food obstruction preventing
door from closing.
- Oven door is open.
- Door switches are out of
alignment.
- Open door and remove obstruction.
- Open and close the door several times.
- Call Customer Support.
Oven is not cook-
ing properly.
- Oven is not clean. (Large
deposits of grease, carbon, or
food debris dilute the
microwave.)
- Incorrect group and/or item
name was selected for the
product.
- Product was not cooked from
correct starting state (for
example, chilled or frozen).
- Rack incorrectly positioned (i5
oven only).
- Lower air diverter is missing.
- Clean the oven following the cleaning
instructions on pages 7-9.
- Check to make sure correct food group
and/or item was selected for the product
being cooked.
- Ensure product was in the correct state
before being placed in the oven.
- Verify the rack is in the correct position.
- Verify the air diverter is installed properly
(pages 7-9).