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TROUBLESHOOTING
Issue Possible Cause(s) Resolution
Steam or smoke is
present.
- Oven is not clean. (Large
deposits of grease, carbon, or
food debris dilute the
microwave.)
- Rear vent is clogged.
- Clean the oven following the cleaning
instructions on pages 5-6.
Oven is cooling down,
shutting down, or making
selections on its own.
- Debris is on the display.
- F12: Firmware Reboot
- Clean the display.
- Check the fault log (see page 13) to see
if any F12 faults have been logged. If so,
record the Phoenix Firmware version (see
page 13) and contact the factory to see if a
firmware update is available.
Touch response is
slow or not detecting
touch at all.
- Bad boot up when power was
cycled.
- Unplug the oven for 30 seconds and
plug the oven back in and see if the issue
is resolved. If not, call Customer Support.
F1: Blower Running
Status Bad
- Oven power interrupted. - Verify the wall circuit breaker is on. Reset
the breaker and then power the oven on.
- Turn the oven off and unplug the oven –
leave for two minutes. Re-plug
in the oven, switch on the isolator/main
power supply, and select “Menu” and
then a set temperature.
F2: Cook
Temperature Low
- Oven power interrupted.
- Air nozzles on the top/bottom
of the cook cavity are clogged.
- Oven door is out of alignment.
- Defective heater.
- Blower motor not running.
- Oven not fully warmed up.
- Verify the wall circuit breaker is on. Reset
the breaker and then power the oven on.
- During daily cleaning, make sure to
unclog the air nozzles on the top/
bottom of the cook cavity.
- Open and close the door several times
and verify the door is closed.
- Reset the high-limit thermostat located
on the oven rear wall near the power cord.
- Call Customer Support.
- Repeat warmup and allow the oven to
idle for five minutes.
F5: Magnetron Over
Temperature
- Blockage of cool air into the
oven.
- Rear cooling fan exhaust
guard(s) clogged.
- Remove anything that may be obstructing
the flow of cool air into the side/rear oven
panels.
- Make sure the rear fans are free of debris.
F6: EC Temp - Blockage of cool air into the
oven.
- Rear cooling fan exhaust
guard(s) clogged.
- Remove anything that may be obstructing
the flow of cool air into the side/rear oven
panels.
- Make sure the rear fans are free of debris.