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Product Care
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Service Information
If service is required, call your dealer or authorized service agency.
The name of the authorized service agency can be obtained from the
dealer or distributor in your area.
Have the following information readily available.
• Model number
• Serial number
• Date purchased
• Name of dealer from whom purchased
Clearly describe the problem that you are having. If you are unable to
obtain the name of an authorized service agency, or if you continue
to have service problems, contact Viking Range Corporation at
1-888-VIKING1 (845-4641), or write to:
VIKING RANGE CORPORATION
PREFERRED SERVICE
1803 Hwy 82W
Greenwood, Mississippi 38930 USA
Record the information indicated below. You will
need it if service is ever required. The model and
serial number for your oven can be found by using
a flashlight to look through one of these vents on
the upper vent trim. The label will be on the right
side inner wall.
Model no._____________________ Serial no. ________________________
Date of purchase _______________ Date installed ___________________
Dealer’s name __________________________________________________
Address ________________________________________________________
_______________________________________________________________
If service requires installation of parts, use only authorized parts to
insure protection under the warranty.
Keep this manual for future reference.
Error Handling
Error
Message
Problem Correction
MODEL
ERROR
An incorrect model
number has been
installed.
Call your Viking dealer or authorized
service agency.
RTD ERROR RTD is open or
shorted.
Call your Viking dealer or authorized
service agency.
PROBE
ERROR
The meat probe is
open or shorted.
The meat probe may not be plugged
in. If it isn't, plug it in to the oven.
Press the “OFF” key to exit and clear
the error message.
If the meat probe is plugged in and
the Error message is still displayed,
call your Viking dealer or authorized
service agency.
LATCH
ERROR
The control is unable
to lock or unlock the
door latch.
Call your Viking dealer or authorized
service agency.
KEYBOARD
ERROR
No connection exists
between the keyboard
and control.
Call your Viking dealer or authorized
service agency.
In the event that you make an error while programming your Viking
oven, you will hear a long beep followed by the appearance of an
error message on the display. Use the following key to help you correct
these common programming errors: