Filter
Top Products
T
roubleshooting
22 23
Cooling the motor:
If the machine has overheated:
• The motor will stop and the message “MOTOR HAS
OVERHEATED REMOVE THE CONTAINER, THEN PRESS
START”, will scroll across the display window, while the words
“HOT SHUTDOWN” will remain in the display window alerting
you of the problem.
• The machine will not run until the container is removed and
the motor has cooled. Remove the container, shut the cover
door and press the START/STOP button, and run the machine
for two minutes.
• When the motor is cool “READY” will appear in the display
window.
If you cannot fix your machine with these suggestions, contact your dealer
or contact Vita-Mix International at +1(440) 235-5494 for a local distributor,
for Latin America call +1(440) 235-0214, or visit us at www.vitamix.com
THERMAL SENSOR FAIL-
URE
MOTOR HAS OVERHEATED
REMOVE..
READY
Top nine problems you can fix on your own:
1. Problem:
• Display Panel reads
Solution #1:
Turn the machine off and on again to reset
the programming
Solution #2:
Contact your dealer or local distributor.
2. Problem:
• loud noise from blender container
blade area
• container blades do not spin
• increased vibration
• leaking from bottom of container
Solution #1:
Broken or worn Drive Socket. Replace (Item
# 802). Instructions are included with part.
Solution #2:
Check blade assembly for loose, damaged
or knicked components and replace.
Solution #3:
Tighten retainer nut on the bottom of
the container
3. Problem:
• loud grinding noise from the blender
motor
Solution #1:
Due to some faulty motor bearings your
machine may need to be repaired. Contact
your dealer or local distributor.
5. Problem:
• machine starts then shuts off
Solution #1:
Check to make sure there is power to the
machine.
Solution #2:
Contact your dealer or local distributor.
6. Problem:
• Display Panel reads
Solution #1:
Let the machine cool down for an hour then
restart.
Solution #2:
Contact your dealer or local distributor if the
machine does not work after sitting at room
temperature for 24 hours.
4. Problem:
• Machine will not run
• Display screen does not say ‘READY’
Solution #1:
Double-check to make sure power cord is
firmly in power outlet.
Solution #2:
Check to make sure the ON/OFF switch is in
the ON position.
Solution #3:
Turn the ON/OFF switch to off, then on, to
reboot the electronics.
7. Problem:
• Machine is running irregular
• Display panel reads garbage
• “NO PROGRAM” is displayed when a
button is pushed
• Button pressed starts the wrong
program
• Machine starts by itself
• a specific program button is defective
• machine was turned off for a day,
week or month and turned on, there
was no power
• machine did not work right out of
the box
• machine works but no information
displayed on screen
• program buttons run the blender on
the same speed
Solution #1:
Turn the machine off and on again to reset
the programming
Solution #2
Reset the machine to its original factory
settings. (Follow the instructions on page 7)
Solution #3:
Try plugging the machine into a new outlet.
Solution #4:
Contact your dealer or local distributor.
8. Problem:
• Display panel reads
Solution #1:
Anew programming chip is needed. Contact
your dealer or local distributor.
9. Problem:
• Machine stops in the middle of its
blend cycle and resets; display panel
reads “VITA-MIX GENERAL
PROGRAM” then “READY”
Solution #1:
Plug the machine into its own power supply
Solution #2:
Make sure the machine is not running on a
long extension cord
MOTORLOCKEDPROGRAM
TERMINATED
CORRUPT DATA