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Vita-Mix Corporation warrants your Commercial Vita-Mix appliance to be free from
defects in materials and workmanship for a period of three years from the date of
purchase when used in accordance with the accompanying instruction booklet.
Provisions of this limited warranty are void if your Vita-Mix appliance has been
subjected to obvious abuse, negligence, accident, alteration, or failure to follow
operating instructions, or product exposure to abnormal or extreme conditions.
Cosmetic changes such as discoloration of parts of the product in the hands of the
user or the effects of the use of abrasive cleaners will not be warranted or considered
defects. The cleaning or removal of food products along with any damage caused by
allowing them to build up is not covered by this limited warranty. Warranty is void if
the Vita-Mix blender is put into a sound reduction chamber that does not allow proper
cooling.
In the event your Vita-Mix appliance needs service or repair covered by the terms of
this warranty, please call the Vita-Mix Corporation for shipping instructions. The Vita-Mix
blender must be sent in original or sufficient packaging.
This limited warranty is in lieu of any other warranty expressed or implied. No
representative or any other person is authorized to make any other warranty or to
assume any liability not strictly in accordance with the foregoing. This limited warranty
gives you specific legal rights which may vary from state to state. Proof of purchase
may be required to prove date of purchase.
Outside the Continental U.S.A. other warranties may apply. (Call or check with your
Vita-Mix distributor for details). In case of shipping damage, notify the shipper or carrier
immediately. Outside the USA, contact your local Vita-Mix Distributor.
PLEASE NOTE: The Service Contract outlined in the following paragraphs applies only
to customers in the United States and Canada. Customers in all other countries should
contact their local Vita-Mix distributor for service details.
This Vita-Mix blender includes a 1-Year Service Contract effective from date of
purchase. Proof of date of purchase may be required.
The Vita-Mix Service Contract includes the following:
1. Only one extra drive socket - to facilitate simple repairs and prevent down time is
included and packaged with each machine.
2. Additional drivers and tamper, unless defective, are not covered. NOTE: to determine
if you have a defective part, please order a replacement part through Vita-Mix
Customer Service and, when the new part arrives, return the old part in the same
packaging. Vita-Mix will inspect the returned part and, if defective, issue a refund for
the price of the new part. A part will be considered defective if no abuse or neglect
was involved with its break. Non defective parts sent to Vita-Mix for inspection will
not be returned if deemed unusable. Service Contract covers functionality of the
machine but not abuse or lack of recommended maintenance.
3. In the Continental United States, sender pays freight one way to Vita-Mix
Corporation. The Vita-Mix Corporation will pay UPS ground freight charges to return
the machine to the sender. Sender pays costs for special shipping requests. Outside
Continental United States, other service contracts may apply.
Before returning this product for any reason, including repair, please, first contact our
CUSTOMER SERVICE DEPARTMENT: (800) 4DRINK4, (800) 437-4654 or (440) 235-0214
to receive a “RETURN AUTHORIZATION NUMBER”.
Note: Within the United States, Limited Warranty and Service Contract are honored
directly through the Vita-Mix Corporation, Cleveland, Ohio USA. Non-warranty repairs
can be performed by any CFESA service center. For machines sold in the USA, call
Vita-Mix (800) 4DRINK4 (800-437-4654) or (440) 235-0214.