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■ Is there a kink in the home water source line?
If you find or suspect a kink in the water line, call for service.
■ Is there a water filter installed on the refrigerator?
The filter may be clogged or incorrectly installed. First, check
the filter installation instructions to ensure that the filter was
installed correctly and is not clogged. If installation or
clogging is not a problem, call for service.
Water or ice is leaking from the dispenser
■ Is the glass not being held under the ice dispenser long
enough, causing the ice to spill?
Hold the container under the ice chute for two to three
seconds after releasing the dispenser lever. A small amount
of ice may dispense after the lever is released.
■ Is the glass not being held under the water dispenser long
enough, causing water to drip?
Hold the container under the water dispenser two to three
seconds after releasing the dispenser lever. Water may
continue to dispense during this time.
■ Is an ice cube stuck in the chute and holding the trap
door open?
Remove the cube.
■ Is there a water filter installed on the refrigerator?
The water filtration system may have air in the lines, causing
water to drip. Additional flushing may help clear air from the
lines. Normal dispenser use should flush air from the lines
within 24 to 72 hours.
The dispenser water is not cool enough
■ Has the refrigerator been newly installed?
Allow 24 hours for the refrigerator to cool completely.
■ Has a large amount of water been recently dispensed?
Allow 24 hours for the water to cool completely.
■ Has water not been recently dispensed?
The first glass of water may not be cool. Discard the first
glass of water.
The divider between the two compartments is warm
■ The warmth is probably due to normal operation of the
automatic exterior moisture control. If still concerned, call for
service.
Temperature is too warm
■ Are the air vents blocked in either compartment? This
prevents the movement of cold air from the freezer to the
refrigerator.
Remove any objects from in front of the air vents. Refer to the
“Ensuring Proper Air Circulation” section for the location of air
vents.
■ Are the door(s) opened often?
Be aware that the refrigerator will warm when this occurs. In
order to keep the refrigerator cool, try to get everything you
need out of the refrigerator at once, keep food organized so it
is easy to find, and close the door as soon as the food is
removed.
■ Has a large amount of food just been added to the
refrigerator or freezer?
Adding a large amount of food warms the refrigerator. It can
take several hours for the refrigerator to return to the normal
temperature.
■ Are the controls set correctly for the surrounding
conditions?
Refer to the “Setting the Controls” section.
There is interior moisture build-up
■ Are the air vents blocked in the refrigerator?
Remove any objects from in front of the air vents. Refer to the
“Ensuring Proper Air Circulation” section for the location of air
vents.
■ Are the door(s) opened often?
To avoid humidity build-up, try to get everything you need out
of the refrigerator at once, keep food organized so it is easy
to find, and close the door as soon as the food is removed.
(When the door is opened, humidity from the room air enters
the refrigerator. The more often the door is opened, the faster
humidity builds up, especially when the room itself is very
humid.)
■ Is the room humid?
It is normal for moisture to build up inside the refrigerator
when the room air is humid.
■ Is the food packaged correctly?
Check that all food is securely wrapped. Wipe off damp food
containers before placing in the refrigerator.
■ Are the controls set correctly for the surrounding
conditions?
Refer to the “Setting the Controls” section.
■ Was a self-defrost cycle completed?
It is normal for droplets to form on the back wall after the
refrigerator self-defrosts.
The doors will not close completely
■ Are food packages blocking the door open?
Rearrange containers so that they fit more tightly and take up
less space.
■ Is the ice bin or ice bucket out of position?
For models with an ice bin, push the ice bin in all the way. If
the ice bin does not go in all the way, it may not be put in
straight. Pull it out and try again. For models with an ice
bucket, the bucket should set level on the door. To remove
the bucket, press the release button on the right side of the
bucket and lift straight up. Replace the bucket in the door
making sure it is properly aligned and snapped securely into
place. Refer to the “Ice Maker and Storage Bin” section.
■ Are the pans, shelves, bins, or baskets out of position?
Put the crisper cover and all pans, shelves, bins, and baskets
back into their correct positions. See the “Crisper and Crisper
Cover” section for more information.
■ Are the gaskets sticking?
Clean gaskets according to the directions in the “Cleaning
Your Refrigerator” section.
■ Does the refrigerator wobble or seem unstable?
Level the refrigerator. Refer to the “Door Closing” or “Leveling
Your Refrigerator” section, depending on your model.
■ Were the doors removed during product installation and
not properly replaced?
Remove and replace the doors according to the “Removing
the Doors” section on some models, or call a qualified service
technician.